Vincent J.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Vincent J. is a seasoned professional with six years of experience in the BPO industry, currently transitioning into Virtual Assistance. His career has been marked by significant contributions to customer support, sales, and Airbnb property management. While at Concentrix, Vincent excelled as a Sales Support expert, maintaining complex order logs and financial trackers to ensure impeccable SKU management and fulfillment accuracy, which were essential in managing high-volume distribution for prominent IT vendors such as Dell, HP, and Cisco. His role demanded proficiency in Microsoft Excel, Google Calendar, and strong organizational skills. At Bill Gosling Outsourcing, he developed robust account update systems and led financial investigations, strengthening client engagement due to his adept handling of sensitive client information. Previously, at TDCX, he effectively managed Airbnb properties, optimizing listings and handling guest and host communications through various channels. As a Property Manager, Vincent demonstrated a keen ability to ensure property maintenance and compliance, utilizing tools like Google Workspace and Microsoft Office for streamlined operations. His educational background includes a Human Resource Development Management major, evidencing his comprehensive understanding of business operations.
Experience
Sales Support
Concentrix · 2024 — 2026Maintained complex Order Logs and Financial Trackers in Microsoft Excel for SKU management, pricing, and fulfillment. Prepared price quotes for various IT hardware, software, and technology solutions based on client needs. Managed email correspondence and service requests using a 'First-In, First-Out' strategy to meet Service Level Agreements. Monitored vendor inventory for optimal stock availability. Acted as the primary liaison for global IT vendors, overseeing technical specifications, software licensing, warranty records, and service contract renewals. Proactively tracked end-to-end shipment lifecycles to ensure timely delivery. Handled returns, credits, and RMA requests in alignment with policies. Organized complex scheduling and Teams calendar for meetings with onshore partners. Streamlined team inboxes by filtering spam and prioritizing urgent communications. Utilized Microsoft Teams for cross-functional collaboration with logistics and sales departments. Ensured data integrity by maintaining client and vendor records within company CRM platforms.Financial Risk Operation
Bill Gosling Outsourcing · 2022 — 2024Developed Account Update Trackers in Microsoft Excel for logging financial investigations and transaction patterns. Maintained detailed client engagement records to support high retention through timely follow-ups on complex accounts. Conducted investigations into account anomalies and documented findings to uphold standards. Facilitated virtual meetings via Zoom with internal leadership and clients to present investigative results and align on risk strategies. Compiled detailed investigative reports with methodologies and recommendations for management. Handled sensitive client information with strict confidentiality. Documented comprehensive minutes in virtual meetings, summarizing discussions and assigning action items. Streamlined executive inboxes by prioritizing urgent correspondence. Managed complex digital calendars, scheduling client and team meetings while minimizing conflicts using Google Calendar and Calendly.Property Manager (Airbnb Division)
TDCX · 2019 — 2022Oversaw dispute resolution and provided customer support and mediation between Airbnb hosts and guests, enhancing revenue protection. Assisted hosts with listing issues and calendar optimizations. Managed operational workflows for high-value properties, ensuring compliance with platform standards. Monitored property maintenance and repairs on a daily basis. Supported guests with rebooking and booking alterations while managing ongoing cases in the Resolution Center. Updated internal processes and created guides to improve onboarding and consistency. Drafted professional correspondence on behalf of guests and hosts. Coordinated maintenance and cleaning schedules for property owners. Provided support across communication channels, including chat, email, and phone. Maintained organized resident records and leasing files, ensuring timely documentation across platforms. Managed high-volume inboxes to prioritize urgent requests and maintained high availability for emergency assistance.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Human Resource Development ManagementPhilippines