Vincent Y.
Senior Service and Application Manager
Open to offersNew to PlatformAbout
Chih-Shang (Vincent) Y., a seasoned Service & Application Manager, brings over 17 years of experience in the semiconductor equipment industry. Based in Taipei, he excels at leading technical teams and driving customer satisfaction. Currently, Vincent heads a 10-engineer team at Bruker BNSM, managing service operations across multiple TSMC and Micron fab sites, where he has achieved over 15% improvement in equipment uptime and a 30-50% reduction in customer complaints. His strategic implementation of a 24/7 on-call model aligns with stringent SLA requirements, enhancing support for critical accounts. Previously at Nordson, he spearheaded the XR&T division, enhancing business opportunities by over 60%. His expertise in X-ray Metrology, PCBA Inspection, and CT Reconstruction has been pivotal in developing innovative solutions and sustaining high performance in the semiconductor domain. Vincent is bilingual, fluent in English and Mandarin Chinese, which facilitates his effective communication with global teams and clients. He holds a Master's degree in Electronics Engineering from the University of North Texas.
Experience
Service Manager
Bruker BNSM · 2025 — PresentManaged a field service team of 10 engineers to support semiconductor equipment including X-ray, Metrology, and Process Tools across 8+ fab sites. Improved equipment uptime by over 15% through the establishment of structured PM programs, escalation protocols, and proactive troubleshooting. Developed a 24/7 on-call standby coverage model compliant with TSMC and Micron SLA requirements, leading to a significant reduction in customer complaints. Defined, tracked, and reported service KPIs such as MTTR, Uptime, and CSAT, using insights for team priority alignment. Served as the main technical liaison between the engineering teams of TSMC and Micron, ensuring adherence to fab standards. Provided mentorship and coaching for engineers in technical troubleshooting and customer communication.XR&T Service & Application Manager
Nordson · 2018 — 2025Oversaw the XR&T division in Taiwan, managing services and applications for AXI, MXI, and AXM product lines. Acted as the primary service and applications contact for Tier-1 semiconductor clients such as TSMC and Micron Taiwan, focusing on maintaining system availability and customer satisfaction. Contributed to a 60% increase in business opportunity win rate, achieving annual revenue growth targets. Collaborated with the Taiwan Business Development team to identify and develop key accounts. Conducted market research on X-ray inspection trends, providing actionable insights for product roadmaps. Led the Taiwan T&I application team and offered support to distributor teams while delivering X-ray CT consulting services.Global Business Development / Product Deployment Specialist
Viscom AG · 2015 — 2017Facilitated global new account development in coordination with the HQ business development team, focusing on Asia-Pacific and European markets. Delivered technical presentations and pre-sales PCBA inspection consulting to clients across various regions. Collaborated with HQ application and R&D teams to co-develop new PCBA inspection solutions and validate new machine concepts. Assisted clients in identifying PCBA production issues while devising methodologies to optimize production output and quality. Investigated SMT trends and failure analysis approaches to guide the development of next-generation inspection solutions.Principal FAE / X-ray Expert Team Leader / NA FAE Lead
Test Research, Inc. (TRI) · 2008 — 2015Functioned as the North America FAE Lead, conducting on-site support for Tesla's EV PCBA mass production, working closely with their engineering teams to address production challenges. Led the co-development of software and hardware solutions for Tesla's PCBA inspection project, tailoring AXI solutions to meet EV production quality demands. Evaluated AXI and AOI PCBA inspection solutions globally, benchmarking TRI products against competitors. Collaborated with R&D to co-define product roadmaps for AXI and AOI technologies. Provided global technical support, identifying customer needs and arranging cross-functional solutions. Developed technical documentation and training materials for internal and customer use while researching quality improvement strategies.
Skills & Expertise
Education
- Master of Science in Electronics EngineeringUniversity of North Texas · — — 2007
- Bachelor of Science in Electronics EngineeringUniversity of North Texas · — — 2005
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