Vinod P.

Established and expanded the Project Management Office for Toyota Connected Europe, facilitating team growth to 60 members while delivering 18 production use cases across six solution teams. Managed vendor relationships with third-party technology and data providers, overseeing SOW negotiations, SLA compliance, and P&L reporting. Took charge of end-to-end delivery for global telecom clients including TAL-One Communication (Albania), MTN South Africa, and Sony India, ensuring adherence to project timelines and accuracy improvements. Administered the Jira workspace with a focus on workflow configuration, board setup, and reporting while implementing Agile/Scrum ceremonies, boosting team velocity. Analyzed complex datasets using SQL and Python to identify customer behavior patterns, contributing to a reduction in client churn. Oversaw financial governance through project financial management, resource allocation, and reporting via Keka.

Led a cross-functional diagnostic and technical authoring team tasked with supporting European OEMs, including Volvo Trucks and Daimler, managing the production of diagnostic procedures and technical manuals. Spearheaded the implementation of the Volvo Trucks Hub Diagnostic Management tool, optimizing diagnostic testing times significantly. Acted as the single point of contact for technical escalations from various regions, creating a structured escalation management framework to enhance resolution efficiency. Coordinated project milestones and sprint deliveries by using Agile methodologies and Team Foundation Server (TFS), ensuring timely outputs across distributed teams.

Directed service operations across multi-brand dealership departments including Service, Parts, and Warranty, managing teams of up to 30 personnel in both UAE and India. Implemented global Quality Care and 5S methodologies to enhance workshop productivity and customer satisfaction, while overseeing warranty operations, technician training programs, and compliance with OEM audit standards.