Post a Job Free
12 viewsTalent
Vinz L. — Mid-Level Customer Service Representative from Philippines

Vinz L.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Vinz L. is a committed Customer Service Representative with over five years of experience supporting US-based businesses and clients. With practical skills in Google Workspace, Salesforce CRM, and AI tools like ChatGPT, he efficiently manages high-volume communications and excels in proactive cross-timezone scheduling. At FIS Global, he was instrumental in handling billing concerns and account inquiries, leveraging his strong rapport-building skills to enhance customer satisfaction. Currently serving as a Customer Service Advisor II for GM OnStar, Vinz provides crucial support for roadside assistance and connected vehicle services, leading process optimization and ensuring prompt issue resolution. His qualifications extend to bookkeeping with training in Xero and QuickBooks, enhancing his versatility in administrative roles. Vinz holds a Bachelor of Science in Marine Engineering from Capital University and operates from a dedicated home office in Makati City, Philippines.

Experience

  • Customer Service Advisor II

    GM OnStar · 2021 — Present
    Delivered front-line support for roadside assistance and emergency response services, ensuring timely responses in urgent situations. Resolved issues while adapting to changes in plans and app features, maintaining service quality. Oversaw new account enrollment processes for dealerships, focusing on workflow improvement and setup accuracy.

  • Customer Service Representative

    FIS GLOBAL · 2019 — 2020
    Assisted customers with billing inquiries, account concerns, and technical support, resolving issues effectively while maintaining high levels of customer satisfaction. Guided users through device functionalities and troubleshooting steps. Processed service orders and payments accurately, ensuring smooth transactions.

Interested in this professional?

Sign in as an employer to save this profile or invite Vinz L. to a job.

Sign in as an employer