vismaya A.

Vismaya A. is a results-driven professional specializing in customer service and business development, with a proven ability to enhance client relationships and drive revenue growth. During their tenure at Sutherland Global Services, Vismaya served as an Associate CX Internet, mastering the art of delivering customer support through channels such as chat and email to address issues related to order, payment, delivery, and returns for retail products. They adeptly managed logistics, coordinated shipping and driver operations, and solved delivery challenges to ensure timely fulfillment. Vismaya also handled customer interactions concerning internet services, tackling billing, connectivity, and technical problems with precision. Their technical acumen extended to diagnosing network issues, offering prompt solutions, and providing step-by-step guidance on service use and troubleshooting. This expertise is underpinned by an academic background in Computer Applications from Mahatma Gandhi University. Their proficiency includes skills such as solution-based selling, upselling, cross-selling techniques, and client management, establishing them as a commendable force in the business growth arena.