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Vivek Y. — Mid-Level Application Support Engineer from India

Vivek Y.

Mid-Level Application Support Engineer

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Vivek Y. is an experienced Application & Production Support Engineer with over 12 years' experience in enterprise settings, including more than 6 years focused on L1/L2 application support, incident management, and production support. At Tata Consultancy Services (TCS) in Pune, he managed 30–40 production incidents per week using ServiceNow, upheld 99.9% system uptime, and facilitated war room calls for mission-critical enterprise applications and data warehouse platforms in a 24x7 environment. Previously, Vivek delivered operational and application support within the US mortgage processing sector at TCS and WNS Global Services, ensuring SLA compliance. His work is underpinned by hands-on expertise in SQL Queries, Linux/Unix commands, application monitoring, and ITIL-based support processes, supporting business continuity through incident triage and root cause analysis.

Experience

  • Application Support Analyst

    Tata Consultancy Services (TCS) · 2019 — 2025
    Delivered L1/L2 production support for enterprise applications and data warehouse platforms operating in a 24x7 environment. Handled 30–40 production incidents per week via ServiceNow, ensuring compliance with SLAs. Utilized SQL queries, Linux commands, and log analysis for troubleshooting application issues. Ensured 99.9% system uptime through proactive monitoring and effective alert management. Organized war room calls with application, infrastructure, and database teams during critical incidents.

  • Process Associate

    Tata Consultancy Services (TCS) · 2013 — 2019
    Assisted in US mortgage processing operations for Nationstar Mortgage (Mr. Cooper). Monitored enterprise applications and generated incident tickets using Remedy/BMC. Conducted initial troubleshooting and escalated unresolved issues to L2 technical teams.

  • Process Associate

    WNS Global Services · 2010 — 2013
    Provided operational support, ensuring compliance with SLAs and maintaining service quality.

Skills & Expertise

System AdministrationTechnical Support SpecialistIT and NetworkingHelpdesk

Education

  • Bachelor's Degree in Arts
    APS University MP, India · — — 2010

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