Vivek S.
Senior ERP Implementation Manager
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Vivek S. is a seasoned ERP Implementation & Delivery Manager with over 7 years of expertise in executing comprehensive ERP and SaaS solutions, particularly in the EdTech, HR, Payroll, Finance, and Academic sectors. Based in New Delhi, India, and commanding proficiency in tools like Redmine, B-Trix, and Freshdesk, he excels in project delivery, stakeholder coordination, and user acceptance testing. Vivek has a proven record of managing full project lifecycles, from requirement gathering to post-go-live support, while significantly reducing issue resolution time by 40% in past roles. His leadership at companies such as Mastersoft ERP Solutions and Hitachi MGRM Net Ltd. has yielded accolades including multiple client appreciation awards, and he has received formal recognition for improving customer renewals. He remains committed to driving operational efficiency and delivering high-standard project management.
Experience
Implementation Project Manager
Mastersoft ERP Solutions Pvt. Ltd. · 2025 — 2025Directed comprehensive ERP implementations for higher education locations, managing aspects such as requirement gathering, configuration, data migration, UAT, go-live, and stabilization. Served as the main liaison for university leadership and stakeholders while tracking issues through Redmine and Freshdesk. Created MIS reports and dashboards using MS Excel, and conducted reviews utilizing MS PowerPoint and MS Word.Implementation Project Manager
Hitachi MGRM Net Ltd. · 2024 — 2025Oversaw ERP implementations in HR, Payroll, Inventory, and Academics modules, ensuring coordination among development, QA, and support teams. Led UAT planning and execution while employing B-Trix and Redmine for efficient task tracking and issue escalation. Produced reporting outputs with MS Excel and presented findings through MS PowerPoint.Manager – Implementation & Support
Octoze Technologies Pvt. Ltd. · 2022 — 2024Handled multiple SaaS ERP implementations concurrently, achieving a high on-time delivery rate. Experienced in utilizing Freshdesk for managing SLA and escalations. Received acknowledgments for outstanding delivery performance from several clients.Customer Success Manager
Wheebox · 2020 — 2022Interacted with enterprise and government stakeholders to support large-scale online assessment platforms. Facilitated numerous online examinations across Uttar Pradesh for the Board of Technical Education and established strong communication between government bodies and technical teams, leading to enhanced customer renewals.Team Leader – Operations & Support
Superhighway Labs Pvt. Ltd. · 2017 — 2019Managed a team of 20, focusing on improving service delivery metrics through effective process optimization and performance monitoring.Assistant Team Leader – Operations
Jabong.com · 2012 — 2016Oversaw daily operations to ensure compliance with service level agreements above 95%, while supporting various productivity initiatives.
Skills & Expertise
Education
- Bachelor of Business Administration (BBA)Thiruvalluvar University · — — 2010
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