Viviana V.
Senior Quality Assurance Analyst
Open to offersNew to PlatformLanguages
Spanish
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About
Viviana V. is an Ingeniera de Ejecución en Informática with over 30 years of direct experience across the financial, telecommunications, and retail sectors in Chile. In verified senior roles such as Analista de Calidad Sr. at Previred, Inmetrics, and T-Soft, she has led software quality assurance processes, including end-to-end certification of user stories, testing automation, and functional analysis. Viviana has managed regression, white-box, and black-box tests, defect tracking, and coordinated with multidisciplinary teams to ensure software quality for prominent clients like Banco Itaú, Banco BCI, WOM, SURA, and Banco Falabella. Her work integrates agile methodologies and critical tools such as Jira, Unix, Cobol, and SoapUI, supporting both continuous integration and DevOps initiatives. She also has a strong foundation in systems development for payment systems, administrative platforms, and large-scale banking applications.
Experience
Analista de Calidad Sr.
Previred · 2024 — 2026Conducted user story certification from requirements gathering to production deployment for the Medical Commissions Management System. Developed and executed test plans, retrieving necessary data in accordance with user stories. Installed and managed artifacts in both pre-production and production environments. Performed regression, white box, and black box testing while tracking and following up on associated bugs. Utilized tools such as Jira, Confluence, Linux, PostgreSQL, Postman, SoapUI, Copilot, and Rovo.Analista de Calidad Sr.
Inmetrics · 2022 — 2024Oversaw comprehensive user story certification within the Digital Journey cell for assisted channels at Banco Itaú, Retail Division IT. Created and designed test plans while executing regression, white box, and black box testing. Identified and tracked incidents. Used tools including Jira, RQM, Unix, Sybase, Db2, SoapUI, and Postman.Analista de Calidad Sr.
T-Soft · 2021 — 2022Managed the certification of evolutionary corrections and maintenance within the Factoring Continuity area at Banco BCI. Planned, designed, and executed regression tests while identifying bugs. Employed tools such as Unix, Sybase, Octane, and SDM.Analista de Calidad
U-Payments Company S.A. · 2020 — 2021Engaged in requirements gathering and priority definition with the commercial area following agile methodologies. Coordinated and certified functionalities in production for prepaid card products for Caja Los Andes and Argentina. Managed and executed corrections for incidents reported in production while conducting post-production and regression testing. Utilized tools like Postman, Unix, SqlServer, Microsoft Visual Studio Team Services, and SoapUI.Ingeniero de Procesos / Analista QA
Kibernum · 2012 — 2019Coordinated and certified processes utilizing both traditional and agile methodologies for clients including WOM, SURA, Banco Falabella, and Banco Itaú. Managed QA teams and projects, focusing on bug tracking and oversight of functional, regression, smoke, performance, and UAT tests. Provided leadership and support in functional and technical analysis while designing and executing test plans. Extensively employed tools such as Microsoft VSTS, Postman, Unix, SqlServer, SoapUI, and Jira. Developed processes for implementing pre-production environments and automating tests, along with establishing Continuous Integration models and test-guided testing using DevOps tools like SonarQube, Selenium, and JMeter.Ingeniero de Procesos y Analista QA
Banco Estado · 2012 — 2015Designed and controlled pre-production environments aimed at minimizing production errors. Provided support for credit projects by developing test plans, preparing data, and constructing necessary programs for testing. Applied current regulations and quality procedures to banking products, using tools such as Cobol, JCL, DB2, ZLinux, and Team Foundation Server.Ingeniero Desarrollador
Soluservicios. · 2011 — 2011Conducted evolutionary maintenance across various areas for Banco BBVA and Banco de Chile. Implemented functionalities for payment and cost systems while leveraging Cobol, JCL, Unix, Shell, and DB2.Ingeniero Desarrollador / Analista QA
GST Ltda · 2009 — 2011Performed development and operational maintenance for clients such as Accenture (Telefónica Chile), CMR Falabella, ISBAN, and Banco Falabella. Designed and executed test cases while certifying functionality and managing bugs. Employed JCL, Cobol, TSO, ROSCOE, and QA management tools.Ingeniero Desarrollador
Falabella S.A. · 2008 — 2008Engaged in development and maintenance of administrative systems for areas such as CMR and supermarkets using tools like Cobol, Unix, Oracle, PL/SQL, and Uniface.Ingeniero Desarrollador
Human Capital Solutions S.A. · 2007 — 2007Focused on the development and maintenance of administrative systems for sectors like CMR and supermarkets, utilizing Cobol, Unix, Oracle, PL/SQL, and Uniface.Analista Funcional
Tecnonáutica S.A. · 2003 — 2006Contributed to the development and maintenance of systems for Compañía de Telecomunicaciones de Chile and Host Chile. Responsible for defining, estimating, and documenting requirements; coordinated team activities and used tools like Cobol, Ideal, Power Builder, Sybase, Unix, Oracle, ASP, SqlServer, and Java.Analista Programador
ACTIVA S.A. · 1999 — 1999Developed the Tracking system for Correos de Chile utilizing Power Builder and Sybase as the database.Analista Programador
BAC Ltda. · 1996 — 1996Managed translation to Portuguese and migration of databases for credit card systems, while developing client-server applications and handling Unix systems, Visual Basic, Power Builder, and Cobol. Conducted documentation backups throughout all project phases.Analista Programador
Compañía de Telecomunicaciones de Chile (CTC) · 1996 — 1996Conducted the development and maintenance of switching administration systems using Power Builder, Cobol, and Ideal within a mainframe OS/390 environment.Analista Programador
Banco Santander · 1995 — 1996Performed development and maintenance of the guarantees system using Cobol, Ideal, and Visual Basic in ROSCOE and MVS environments.Programador
Empresa Sales S.A. · 1995 — 1995Carried out development and maintenance of systems and programs using RPG/400 and client-server applications in Visual Basic.
Skills & Expertise
Education
- Ingeniería de Ejecución en InformáticaUniversidad de las Américas · 2004 — 2005
- Analista de Sistemas de ComputaciónInstituto ASPRO · 1993 — 1996
- Técnico Auxiliar de PárvulosCentro de Capacitación 2001 · 1993 — Present
- Enseñanza Media CompletaLiceo A-51 Carmela Silva Donoso · — — 1992
- Enseñanza Básica CompletaColegio Particular La Florida · — — 1986