Viviana V.
Mid-Level Biomedical Engineer Technical Support Specialist
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Yeny V. is a seasoned Biomedical Engineer with four years of experience in the management and technical servicing of medical technologies. In her current position as a Technical Support Consultant at 3Shape, Colombia, she excels in providing remote technical support and troubleshooting for intraoral scanners, leading to minimized downtime. Her role involves the installation and configuration of TRIOS software and active collaboration with development teams to enhance customer experiences. At Novatecnica - Grupo Amarey, she managed preventive and corrective maintenance of medical devices, crucial for regulatory compliance and client satisfaction. Previously, Yeny worked at Pharmaceutical Supply Chain (Colsubsidio), where she trained clinical staff and resolved complex technical issues in the healthcare network. Her academic foundation as a Biomedical Engineer from Universidad Manuela Beltrán and advanced training in data analytics and project management support her in delivering innovative solutions in healthcare settings. Her proficiency in medical device maintenance, troubleshooting & diagnostics, and telemetry systems monitoring extends to her capability in ISO regulatory compliance. Fluent in English, Yeny's international experience further complements her technical acumen and problem-solving skills.
Experience
Technical Support Consultant
3SHAPE · 2025 — PresentProvided remote technical support for intraoral scanners through phone, email, and remote access. Identified and resolved technical issues proactively to reduce downtime. Assisted in the installation and configuration of TRIOS software on various devices. Maintained detailed logs of incidents and followed up within CRM systems. Collaborated with development and training teams to improve the customer experience and participated actively in Academy webinars and software updates.Childcare Worker
RANDSTAD EDUCATION OSHC · 2023 — 2024Oversaw students aged 4 to 12 during educational and recreational activities outside of school hours. Organized and coordinated activities that fostered academic, social, and emotional growth. Assisted the education and leadership team in executing teamwork-based initiatives.Technical Service
NOVATECNICA - GRUPO AMAREY · 2020 — 2022Executed preventive and corrective maintenance on Nihon Kohden equipment while ensuring adherence to safety standards and medical device regulations. Conducted clinical and product presentations to enhance client satisfaction. Offered technical support for biomedical and pharmaceutical equipment including Kardex, Blispack, Bagger, and Pyxis. Utilized the Fracttal platform for generating and managing work orders. Monitored telemetry systems for environmental control in dispensing areas.Technical Support Engineer
PHARMACEUTICAL SUPPLY CHAIN, Colombia (Colsubsidio) · 2019 — 2020Handled contract requests and billing processes efficiently. Provided training to clinical staff on new medical systems and devices. Worked with vendors and developers to troubleshoot complex technical issues. Managed preventive and corrective maintenance across Colsubsidio’s healthcare network.Biomedical Engineer
DT MEDICAL, Colombia (Hospital San Francisco de Gachetá) · 2018 — 2019Performed preventive and emergency maintenance inspections on medical equipment. Updated medical equipment reports and reviewed clinic procedures. Developed annual maintenance schedules in accordance with health department guidelines. Led technological surveillance and reported incidents concerning medical devices.Biomedical Engineer Intern
CLINICA UNIVERSITARIA COLOMBIA, COLSANITAS · 2017 — 2017Conducted rounds in the physical environment to ensure compliance with healthcare standards. Aided in accreditation and quality assurance processes (PAMEC). Supported adherence to safety regulations and habilitation for biomedical equipment.
Skills & Expertise
Education
- Biomedical EngineerUniversidad Manuela Beltrán · — — 2018
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