Vivica F.

Vivica P. is a Licensed Professional Teacher with hands-on experience in healthcare administration, customer relations, and digital support. In her role as a Healthcare Executive at Omega Healthcare, she meticulously managed patient records and ensured accurate patient demographic documentation in compliance with data privacy standards. As a Customer Service Representative at Qualfon, she efficiently addressed service-related inquiries and resolved customer concerns within the hospitality sector. At TDCX, she acted as a Support Ambassador, providing high-volume digital support for global users by resolving reservation-related inquiries. Additionally, Vivica P. delivered high school classroom instruction as a pre-service teacher, emphasizing organization and student engagement. Her career highlights a commitment to record accuracy, confidential information handling, and adaptability within regulated, fast-paced environments across the healthcare and hospitality industries.