Vu Q.

Vu Q. is a dedicated Customer Service professional with a robust background in business operations and performance tracking, holding a Bachelor of Vietnamese Culture from the Ho Chi Minh University of Culture, where she graduated with distinction. During her tenure at Nationwide Consulting and Concentrix, she honed her expertise in SLA monitoring, data accuracy, and multi-channel customer support. Her role involved maintaining compliance with internal standards, tracking policy updates, and ensuring timely resolution of customer inquiries. Vu excelled in coordinating with internal departments to improve service workflows and resolve operational challenges. Her proficiency in MS Excel, strong problem-solving abilities, and efficient time management contributed to maintaining high customer satisfaction standards. Currently, she is poised to leverage her strong analytical and organizational skills in a Commercial or Sales Planning capacity.