Wael M.
Mid-Level Housekeeping Manager
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Wael M. is an accomplished Housekeeping Manager with extensive experience in the hospitality industry, specifically in managing housekeeping operations at Stay Bridge Suites and Crowne Plaza Hotel in Beirut, Lebanon. Over the years, he has excelled in overseeing daily operations, leading teams, and maintaining high standards of cleanliness, contributing significantly to guest satisfaction. Wael's expertise extends to areas such as staff supervision, inventory control, and ensuring compliance with health and safety regulations. He is proficient in various systems including Microsoft Excel, Opera system, and MC system (Purchasing program), which he utilizes to enhance operational efficiency. His role has involved scheduling and coordinating major cleaning projects, liaising with other departments, managing budgets, and training staff on the IHG Clean program. Wael holds an L.T. in Hotel Management, reinforcing his strong foundation in the field.
Experience
Housekeeping Manager
Stay Bridge Suites · 2022 — 2026Monitored cleanliness standards, managed the cleaning of vacant rooms, and prepared assignments for team members. Ensured efficient communication with the front office and coordinated major cleaning projects. Supervised the staff, prepared the department budget, and provided training on the IHG Clean program.Assistant Housekeeping Manager in charge
Stay Bridge Suites · 2017 — 2022Oversaw room assignments and inspected cleanliness compliance. Facilitated communication between departments and scheduled major cleaning operations. Delegated tasks to staff and prepared the budget while conducting training on the IHG Clean program.Senior Housekeeping Supervisor
Stay Bridge Suites · 2015 — 2017Drafted various documents and reports weekly, managed room assignments, and organized employee shifts. Motivated team members and conducted cleanliness checks in both private and public areas.Housekeeping Supervisor and Departmental trainer
Stay Bridge Suites · 2013 — 2015Trained housekeepers on cleaning protocols and supervised daily staff activities. Inspected rooms and common areas for cleanliness and managed shift schedules.Housekeeping Coordinator & Departmental trainer
Crowne Plaza Hotel · 2012 — 2013Provided employee support and administrative assistance while coordinating activities between departments to maintain quality standards.Housekeeping Supervisor
Crowne Plaza Hotel · 2008 — 2012Managed housekeeping operations and upheld service standards.Room Service Agent
Crowne Plaza Hotel · 2007 — 2008Served guests in the room service capacity, ensuring quality and timely service.Room Service Agent
Bella Riva Hotel · 2005 — 2006Delivered room service while maintaining high levels of guest satisfaction.Externship at Room Service
Royal Garden Hotel · 2004 — 2004Gained practical experience in room service operations.Externship at Kitchen
Al- Saha Restaurant · 2003 — 2003Acquired foundational skills in kitchen operations.
Skills & Expertise
Education
- License Technical d’HoteliereVIHM College · — — 2007
- Technical Science d'HoteliereVIHM College · — — 2006
- Baccalaureate Technical d’HotelliereCIS-College · — — 2003
- Lebanese Baccalaureate, Life Science SectionMaarifa School · — — 2001
- Lebanese BrevetAnwar School · — — 1998
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