WAN R.
Senior Business Operations Analyst
Open to offersNew to PlatformAbout
Wan R. is a seasoned Business Operations Analyst with over 8 years of experience in managing operations for large-scale government digital platforms, including Malaysia's eVISA and Visa Luar Negara systems. At Tridimas Sdn Bhd, he successfully leads operational requirement analysis, aligning workflows with regulatory standards and coordinating enhancements among government stakeholders and development teams. With a proven track record in system integration testing and user acceptance testing, Wan ensures system readiness and stability. His expertise extends to mobile and web application validation across Android and iOS platforms, focusing on operational documentation and deployment planning. Previously at ML Tridimas, he spearheaded project management and financial analytics, ensuring regulatory compliance and efficient resource allocation. Wan’s contributions include effectively coordinating cross-functional teams and managing operational risks, demonstrating his ability to support and enhance digital immigration systems for Immigration Malaysia.
Experience
Business Analyst
TRIDIMAS SDN BHD · 2024 — PresentLed operational requirement analysis for the Immigration Malaysia eVISA and VLN systems, ensuring that workflows met operational and regulatory standards. Coordinated enhancements among government stakeholders, operations teams, and technical developers. Managed change requests by assessing operational and financial impacts on system implementation. Ensured system readiness by coordinating System Integration Testing (SIT) and User Acceptance Testing (UAT) prior to production deployment. Conducted mobile and web application validation for Android and iOS to verify functionality and user experience. Supported deployment planning, coordinated downtime, and monitored post-release system stability. Prepared operational documentation, including BRS, deployment notes, and system user guides.Project Manager / Project Finance & Business Analyst
ML TRIDIMAS SDN BHD · 2021 — 2024Coordinated the delivery of Immigration Malaysia visa processing platforms to ensure operational readiness and compliance with regulatory standards. Managed cross-functional teams across application, infrastructure, and support domains. Oversaw system deployment activities while monitoring system performance post-deployment. Handled project budgeting, cost monitoring, and prepared financial reports for ongoing projects. Assessed change requests by evaluating financial and operational impacts prior to granting approval. Identified operational risks and system issues, facilitating resolution in collaboration with internal teams and vendors. Compiled operational reports, issue logs, and updates on project progress for management.Digital Support Executive
ORBIT AUDIO DESIGN SDN BHD · 2019 — 2020Managed operational support for CCTV and network systems. Acted as the escalation point for system and technical issues. Coordinated resolution efforts with engineers and vendors to ensure service continuity.Project Coordinator
MULTIBASE RESOURCES SDN BHD · 2012 — 2017Coordinated various operational projects involving technicians, suppliers, and clients. Managed project scheduling and procurement activities while facilitating project administration. Supported project documentation, reporting, and maintained communications with clients.
Skills & Expertise
Education
- Bachelor of Information Technology (Information Systems)Universiti Tenaga Nasional (UNITEN)
- Diploma in Information TechnologyInternational Islamic College
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