Waqas D.
Mid-Level Customer Success Specialist
Open to offersNew to PlatformAbout
Waqas A. is a distinguished professional in the telecommunications and networking industry, currently working as a Customer Success Specialist for SD-WAN at Cisco Systems in Brussels. He excels in driving the adoption and expansion of Cisco's cutting-edge technologies such as SASE, Multicloud, and DevOps solutions. Waqas plays a pivotal role in defining clients' technical strategies, ensuring they meet their business objectives through meticulous technology integration and optimization. He possesses an extensive background in managing complex technical problems, honed through his past experience as a Consulting Engineer and Technical Consultant Engineer with Cisco, where he was responsible for designing, implementing, and supporting Cisco’s suite of products and enhancing customer outcomes. His technical acumen is further substantiated by his contributions to certification exams and his role in organizing significant technical workshops with high attendance and engagement. Waqas holds multiple certifications, including Cisco Certified Internet Expert in Enterprise Infrastructure and Service Provider, affirming his proficient expertise in Cloud technologies and Network Automation.
Experience
Customer Success Specialist for SD-WAN
Cisco Systems · 2021 — PresentFacilitates the adoption and growth of SD-WAN, SASE, Multicloud, ThousandEyes, and DevOps solutions by indicating feature opportunities and relevant Cisco strategies. Develops technical strategies and roadmaps for customers to promote Cisco product implementation. Provides technical sessions aimed at helping customers achieve their business goals. Maintains collaborative relationships with accounts teams, sales specialists, and partners to enhance customer experiences. Establishes credibility with customer architects, managers, and technical professionals. Conducts strategic customer meetings and contributes to the planning and design of Software-Defined, Cloud, and Automation technologies.Consulting Engineer - SD-WAN
Cisco Systems · 2020 — 2021Specializes in technology design, implementation, and optimization for customer projects. Collaborates with customers to plan, design, and configure Cisco products, services, and solutions to accelerate outcomes. Assists with the integration of tools, systems, and service assurance. Engages in presale activities, translating business needs into solution designs. Creates simulations in test labs to diagnose complex issues and produces documentation and knowledge transfer materials.Technical Consultant Engineer
Cisco Systems · 2011 — 2019Provides technical support to Cisco partners and customers regarding Cable, Access, and SD-WAN solutions. Handles the resolution of moderately to highly complex technical issues. Utilizes lab environments to simulate technical problems for quicker resolutions. Develops technical documentation and contributes to knowledge databases. Delivers technical presentations for cross-training purposes and assists in resolving customer issues alongside TAC team members.Research Internee
Orange France Telecom · 2010 — 2010Investigated the functionality of the OpenFlow protocol and conducted multiple tests in a controlled test bed. Integrated OpenFlow with Quagga, modifying the code to enhance command-line interface capabilities for managing BGP processes.Research Student
University of Trento · 2008 — 2009Evaluated various streaming technologies and designed a video server compatible with multiple streaming platforms. The proposed design aims to reduce costs and management overhead associated with video servers.Network Engineer
OSREN-MAREN · 2008 — 2008Contributed to the development of an open-source software platform for the Malawi Research & Educational Networks (MaREN) project. Focused on network design utilizing Bifrost routers, devised an IPv4 addressing scheme, and proposed plans for future IPv6 connectivity. Implemented various services, including DNS, email, and cache servers, and established real-time network monitoring with MRTG.
Skills & Expertise
Education
- Master of Science InternetworkingRoyal Institute of Technology (KTH) · 2007 — 2009
- B.Sc (Hons) Computer SciencePunjab University College of Information and Technology · 2001 — 2005
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