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Waqas B. — Junior Medicare Specialist from Pakistan

Waqas B.

Junior Medicare Specialist

Pakistan Less than 1 year
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Languages
English
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About

Waqas Q. is a performance-driven Medicare Specialist based in Rawalpindi, Pakistan, with over three years of hands-on experience in the international BPO and telemarketing sector. He possesses a unique combination of strong technical skills with an ICS background and specialized medical education in B-Pharmacy. This foundation enables him to excel in high-quality healthcare lead generation, particularly with US Medicare Advantage and Supplement plans. Throughout his roles at Al Rehman Communication and Broad Telemarketing, Waqas has honed his skills in navigating complex consumer objections and maintaining strict compliance with HIPAA standards in fast-paced dialing environments. His expertise includes Medicare campaigns, advanced sales strategies such as cold calling and live transfers, and proficiency in dialer systems like VICIdial and Zoiper. Waqas's strong record in successful lead generation underscores his proficiency in healthcare literacy and communication. He is pursuing a B-Pharmacy degree while integrating his knowledge to deliver exceptional sales performance.

Experience

  • Telemarketing Executive

    Al Rehman Communication · 2025 — 2026
    Conduct high-volume outbound campaigns aimed at the US healthcare market, focusing on lead generation and benefit awareness. Employ advanced objection-handling techniques to enhance the rate of successful live transfers to licensed agents. Work in conjunction with the Quality Assurance (QA) team to improve scripts and optimize conversion rates. Maintain complete data integrity within the CRM system for accurate lead tracking and effective pipeline management.
  • Medicare Sales Specialist

    Broad Telemarketing · 2022 — 2025
    Initiated outbound calling efforts to identify and qualify senior beneficiaries for various Medicare plans. Utilized pharmacy knowledge to address prescription drug inquiries, fostering trust with clients. Consistently achieved and surpassed daily and weekly quotas for qualified lead generation. Frequently recognized as a 'Top Performer' due to disciplined dialing practices and high compliance scores.

Skills & Expertise

Education

  • Intermediate in Computer Science
    FG Liaquat Ali Degree College · 2022 — 2024
  • Matriculation
    New Jinnah Public School · — — 2022
  • Bachelor of Pharmacy (In Progress)
    Royal Institute of Health and Allied Sciences

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