Wasim A.
Mid-Level Technical Support Advisor
Open to offersNew to PlatformAbout
Wasim A. is a dynamic Technical Support Advisor with a proven track record at Concentrix, known for enhancing customer satisfaction through streamlined support processes and expert product knowledge. With almost four years of experience at Concentrix's BGC Taguig Uptown, he effectively maintained expert-level knowledge of company products to provide accurate information during support chats and emails. Skilled in both hardware and software installation, as well as programming and graphic design, Wasim excels in maintaining composure under pressure. He has led training efforts, empowered staff to efficiently resolve technical issues, and innovatively streamlined support ticket handling processes to boost customer satisfaction. Fluent in English, Filipino, and Tausug, and an alumnus of Sulu State College with a degree in BS Computer Engineering, Wasim boasts additional expertise in graphics design, 2D and 3D rendering, and proficient use of software tools such as Adobe Photoshop.
Experience
Technical Support Advisor
Concentrix · 2015 — 2019Provided expert-level knowledge of company products to assist clients during support chats and emails. Facilitated training initiatives to equip personnel with skills to address technical issues. Enhanced the support ticket management process to achieve quicker response times and improve customer satisfaction. Maintained composure in challenging situations with customers, while strictly adhering to privacy protection policies.
Skills & Expertise
Education
- BS Computer EngineeringSulu State College · 2014 — 2019
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