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Wayner Z. — Junior Customer Support Specialist from Nicaragua

Wayner Z.

Junior Customer Support Specialist

Nicaragua 1-2 years
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About

Wayner Z. is a bilingual customer service and operations specialist with a rich background in the finance, technology, and marketplace industries. As an Account Services Specialist at Credit Karma through Concentrix, he effectively provided account management support via live chat, ensuring strict adherence to U.S. financial regulations. His role involved verifying documents, updating sensitive information, and maintaining high customer satisfaction. At Peloton with Ibex, Wayner worked as a Technical Support Specialist, where he offered bilingual guidance on connected fitness equipment and managed compliance with U.S. consumer protection standards. His experience with tools such as Salesforce, Excel, and Shopify has reinforced his ability to deliver precise and empathetic service. Wayner is currently pursuing studies in Law and International Relations at UAM, aspiring to leverage his analytical and compliance skills in legal and back-office roles.

Experience

  • Account Services Specialist

    Credit Karma Concentrix · 2024 — 2025
    Offered account management through live chat, assisting members with financial accounts and ensuring the verification of U.S. documents while updating sensitive information under strict compliance protocols. Verified and validated member data using document validation tools to maintain accuracy in line with U.S. financial regulations. Provided clear guidance, resolved issues transparently, and upheld strong customer satisfaction ratings. Managed workflows efficiently utilizing Salesforce, Excel, and compliance platforms.

  • Technical Support Specialist

    Peloton – Ibex · 2023 — 2024
    Delivered bilingual support for connected fitness equipment, focusing on effective troubleshooting and step-by-step guidance. Oversaw account updates, payments, and subscriptions by adhering to U.S. consumer protection standards. Maintained high quality assurance scores via accuracy and effective communication. Employed Salesforce, Excel, Google Drive, PowerPoint, Shopify, and third-party tools to document cases and process billing.

  • Customer Service Specialist

    INSPIRO – StubHub · 2023 — 2024
    Managed ticketing operations and account workflows to ensure compliance with platform policies while facilitating smooth communication between buyers and sellers. Delivered prompt resolutions to transaction timelines while maintaining accuracy and customer trust.

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