Wenalyn G.
Mid-Level Medical Administrative Assistant
Open to offersNew to PlatformAbout
Wenalyn G. is a seasoned customer service and sales expert with a robust background in serving various industries, including telecommunications, financial services, and retail. Her extensive experience as a Customer Representative includes working with WOW, Virgin Media, Western Union, and Pitney Bowes, where she provided technical, billing, retention, and chat support. At GlobalTek, she excelled as a Medical Assistant, assisting veterans with navigating the complex processes of the U.S. Department of Veterans Affairs. She scheduled and coordinated quality assurance sessions between veterans and healthcare staff, ensuring accurate medical documentation. Wenalyn's foundation in retail and sales supervision at Commissary Mile Hi Center equipped her with skills in data entry, inventory management, and administrative duties. Her educational background includes a Bachelor of Science in Nursing from Wesleyan University Philippines.
Experience
Medical Assistant
Globaltek · 2024 — 2026Assisted veterans with the submission of medical evidence to the U.S. Department of Veterans Affairs (VA) to support their disability and medical claims. Guided veterans in creating and accessing their online VA accounts, resolving login issues, and ensuring successful account setup. Scheduled and coordinated Symptom Quality Assurance sessions to verify reported symptoms and maintain accurate medical documentation.Customer Representative
Sitel/Fund Ever · 2020 — 2024Provided technical and billing support for WOW (Wide Open West) and Virgin Media, focusing on retention. Offered billing support for Western Union and chat support for Pitney Bowes accounts.Store Supervisor
Commissary Mile Hi Center, Camp John Hay, Baguio City · 2016 — 2020Implemented racetrack management procedures to ensure optimal store operations. Supervised staff in various areas including interviewing, training, and performance evaluation. Maintained the database system and managed data entries related to deliveries and sales.Officer in Charge
Commissary Mile Hi Center, Camp John Hay, Baguio City, Stbn Manpower Agency & Allied Services Corp. · 2016 — 2020Trained sales personnel for cashier functions and prepared monthly staff schedules. Evaluated staff performance and directed store operations, overseeing up to 40 staff members while facilitating payroll resolutions.Accounting (Reliever)
Commissary Mile Hi Center, Camp John Hay, Baguio City · 2016 — 2020Maintained and adjusted various records and logs, including journals and property records. Verified amounts on forms for accuracy and prepared invoices and requisitions for processing.Senior Sales Assistant/Cashier
Commissary Mile Hi Center, Camp John Hay, Baguio City · 2014 — 2016Supervised Sales Assistants and Cashiers, ensuring smooth workflow. Assisted in receiving new stock deliveries and managed invoices to minimize product damage. Trained newly hired Cashiers on POS functions and transactions.Sales Assistant/Cashier
Commissary Mile Hi Center, Camp John Hay, Baguio City · 2012 — 2014Managed inventory control for product replenishment and maintained an attractive merchandise display while ensuring housekeeping standards were met.
Skills & Expertise
Education
- Bachelor of Science in NursingWesleyan University Philippines
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