Wenceslas J.
Unemployed
Actively lookingNew to PlatformAbout
Wenceslas J. is an experienced Customer Service Representative specializing in remote roles throughout Latin America, offering over two years of expertise in providing outstanding support across various channels including phone, chat, and email helpdesk software. Currently based in Port-au-Prince, Haiti, Wenceslas is adept at handling high-volume ticket queues and performing precise data entry, ensuring seamless resolution of complex customer concerns. In his recent tenure at Amazon, he expertly managed 70+ daily support tickets, leveraging Shopify for ecommerce order tracking, and developed thorough SOPs to streamline technical support. Additionally, his time at HBO saw him engage in comprehensive account management, emphasizing customer retention and satisfaction. Fluent in English, French, and Haitian Creole, Wenceslas excels at de-escalating high-pressure inquiries and has a proven record of maintaining detailed knowledge of ecommerce catalogs to deliver swift solutions. Equipped with a professional remote setup and adept at adapting to new helpdesk software, he is prepared for global opportunities. His technical fluency includes spreadsheet management and inventory workflows, underscoring his capability in enhancing customer experience.
Why hire me
Employers should hire me because I’m reliable, adaptable, and genuinely committed to doing good work. I have experience in customer service, technical support, sales, virtual assistance, and data entry, so I can adapt to different responsibilities and work environments. I’m a quick learner, a strong communicator, and someone who takes ownership instead of waiting to be told what to do. Most importantly, I care about providing a great customer experience and finding solutions. If given the opportunity, I’ll bring a positive attitude, strong work ethic, and a willingness to learn and grow with the company.
Experience
Remote Customer Service Representative
Amazon · 2023 — 2026Managed a high volume of customer interactions through chat and helpdesk software, successfully resolving over 70 support tickets daily with precision. Conducted account setup, order tracking on the Shopify platform, and provided refunds and technical support while adhering to established SOP guidelines. Executed daily inventory workflows and tracking checks to facilitate timely order processing and address shipping delays. Assisted in managing spreadsheets and data entry to log customer feedback, monitor recurring issues, and enhance response times. Efficiently de-escalated high-pressure customer inquiries, demonstrating empathy and strong written communication. Maintained in-depth product knowledge across ecommerce catalogs to provide quick, accurate customer solutions.Remote Customer Account Representative
HBO · 2020 — 2023Oversaw customer accounts within helpdesk systems, regularly performing data entry to ensure account records remained comprehensive and current. Carried out routine checks in spreadsheet management to monitor renewal dates, account statuses, and customer retention metrics. Followed consistent service workflows to assist customers with renewals and resolve service-related inquiries. Advised existing customers on suitable plans and service upgrades, contributing positively to customer retention and satisfaction.
Skills & Expertise
Education
- High School DiplomaCES · 2015 — 2017
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