Wendri R.

Wendri R. is a seasoned Customer Service Expert with over five years of experience enhancing customer service quality and operational efficiency, particularly in the e-commerce sector. Adept at managing customer inquiries and complaints swiftly and effectively, Wendri ensures high customer satisfaction levels through responsive and solution-oriented communication. His expertise spans across E-commerce Operations Management, Inventory Management & Stock Control, and Order Processing & Fulfillment. Wendri thrives in dynamic environments and has demonstrated leadership in roles such as E-commerce Operations Coordinator at PT. Sukses Ritel Bersama, driving the seamless fulfillment process from inbound logistics to outbound distribution. Skilled in ERP systems like SAP and Accurate, Wendri also utilizes tools such as Jubilee and Trello for operational management. In his role, he collaborates closely with logistics teams to maintain distribution flow and manages comprehensive end-to-end customer service operations. His professional experience is further bolstered by technical skills in Microsoft Office, enhancing his ability to analyze sales reports and optimize e-commerce processes.