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Wendy R. — Mid-Level Technical Support Specialist from Philippines

Wendy R.

Mid-Level Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Wendy R. is a seasoned Sales Representative with a diverse professional background in customer engagement and project management. With a career spanning over a decade, she has held various roles in customer support, sales, and project management. Notably, she worked as a Technical Support Representative at Concentrix and Sitel Philippines, honing her technical acumen for supporting software as a service (SaaS) products. Her experience as a Licensed Life Insurance Agent at Sun Life of Canada Phil. Inc. underlines her negotiation skills and adeptness in the financial services sector. Wendy also served as a Field Project Manager at All Coconuts Organic Corp and a Marketing Specialist at KOINZ Hielo Trans Inc, which expanded her expertise in organic products and transportation industries. Throughout her career, Wendy's excellent English communication skills have been a cornerstone of her ability to thrive in inbound and outbound B2B environments, exemplified by her seven years in call center roles.

Experience

  • Tech Support WFH

    Concentrix · 2022 — 2022
    Provided technical support and solutions to customers working from home.
  • Licensed Life Insurance Agent (Freelancer)

    Sun Life of Canada Phil. Inc · 2018 — 2021
    Engaged in selling life insurance policies as a freelancer.
  • Project Manager (Field)

    All Coconuts Organic Corp · 2018 — 2018
    Managed field projects related to organic coconut products.
  • Marketing Specialist (Field)

    KOINZ Hielo Trans Inc · 2018 — 2018
    Conducted marketing activities in the field to promote services.
  • Sales/Tech/Travel Agent (Call Center)

    Concentrix · 2016 — 2017
    Handled sales, technical support, and travel inquiries within a call center environment.
  • Customer Service Representative (Call Center)

    Expert Global Solutions · 2013 — 2016
    Provided customer service support via phone in a call center.
  • Technical Support Representative (Call Center)

    Sitel Philippines · 2012 — 2012
    Delivered technical support through call center operations.
  • Call Center Sales Agent (Call Center)

    VXI Global Holdings · 2012 — 2012
    Engaged in sales activities as a call center agent.
  • Technical Support Representative (Call Center)

    Convergys Philippines · 2011 — 2011
    Provided technical assistance within the call center framework.
  • Push girl/model (Field)

    Firewire Marketing Consultancy · 2010 — 2011
    Participated in promotional activities as a model in the field.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Far Eastern University Morayta · 2010 — 2011
  • Bachelor of Science in Nursing
    Dr. Carlos Lanting S. College · 2007 — Present
  • Bachelor of Science in Nursing
    AMA School of Medicine Cainta · 2006 — 2007

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