Wendy C.
Senior Customer Service Specialist
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About
Wendy C. is a seasoned Customer Service Representative with over six years of experience specializing as a Customer Support Specialist and Virtual Assistant. Based in Floridablanca, Pampanga, Philippines, she has honed her skills in the healthcare and e-commerce sectors. Wendy brings a wealth of knowledge in handling customer service inquiries through phone, email, and live chat. Her tenure at 24/7 InTouch on the Instacart account involved managing and resolving order, delivery, and account concerns. At Archers Point, she adeptly handled high-volume calls in a healthcare setting, ensuring compliance and precise documentation. Wendy's expertise extends to using CRM systems and managing support tickets, making her adept at maintaining customer satisfaction in fast-paced BPO environments.
Experience
Customer Support Representative – Instacart Account
24/7 InTouch · 2017 — 2021Provided customer support through phone, email, and live chat. Addressed concerns related to orders, delivery, payments, and accounts while upholding professionalism. Ensured accurate documentation of customer interactions in line with quality standards.Customer Service Representative – Healthcare Account
Archers Point · 2015 — 2017Managed a high volume of inbound and outbound calls in the healthcare sector. Supported members with inquiries regarding benefits and facilitated issue resolution. Maintained precise documentation and adhered to company procedures.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Undergraduate)Northern Negros State College of Science and Technology
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