Werlindo A.

Werlindo "Prei" D. is a seasoned customer support and quality professional with nearly a decade of experience spanning customer service, e-commerce, and quality assurance. He has demonstrated expertise in various capacities at ECE Consulting Group in the Philippines. As a Quality Analyst, Werlindo evaluated agent-handled reviews for a major US retail marketplace, ensuring adherence to company policies, and played a vital role in policy violation detection and risk mitigation. During his tenure as a Sales, Support, & Social Media Quality Analyst Coach, he monitored agent interactions across multiple channels and provided remedial coaching, improving performance metrics. His experience also includes managing complex fintech inquiries at a Tier 3 level and driving customer retention strategies. Prior to this, he honed his skills in mortgage banking at Teleperformance Philippines, contributing significantly to lead generation and employment verification processes. Werlindo is proficient in using tools like Slack, Microsoft 365, and Zendesk, underscoring his technical adeptness in modern business environments. He holds a Bachelor in Elementary Education from Ateneo de Zamboanga University.