Wesam

Wesam E. is a professional in Software Engineering with hands-on experience in both technical support and customer relations. He holds a Bachelor's degree in Software Engineering from the Arab Academy for Science Technologies & Maritime Transport, acquiring knowledge in key areas such as Object-Oriented Programming & Data Structures, Network fundamentals, and Computer Architecture. His education included the study of programming languages, particularly C# on Unity, and the exploration of online voting systems for elections. Wesam has gained practical experience in the role of an International Account Advisor at Vodafone Ireland, where he managed the Web Leads division, resolved client concerns, and implemented customer relationship-building strategies. Furthermore, his technical expertise was sharpened in his position as a T2 Technical Support agent at Webhelp for Verizon, where he provided essential email and phone support, addressed escalated issues, and delivered technical assistance both remotely and on-site. His foundation in Networking Fundamentals, fluency in English, and the ability to handle complex tasks under pressure make him a versatile asset in the tech sector.