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Wesley G. — Senior IT Manager and Salesforce Administrator from South Africa

Wesley G.

Senior IT Manager and Salesforce Administrator

South Africa 3-6 years
Open to offersNew to Platform
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About

Wesley J. is a proficient IT Manager and Salesforce Administrator with a remarkable 17-year trajectory in the IT industry, based in Cape Town, South Africa. During his tenure at Second Nature Global LTD, he has showcased his expertise in leading digital transformations by optimizing the Salesforce platform, migrating legacy systems, and implementing cutting-edge cloud telephony solutions such as Zoom Phone. Wesley adeptly manages multi-platform environments, including Google Workspace and Canvas LMS, while ensuring operational efficiency through advanced workflow automation and vendor management. At Clicks Group LTD, he held pivotal roles from IT Service Desk Analyst to Systems Administrator, where he enhanced service management systems like BMC Remedyforce and 4Me ITSM. His technical proficiency is complemented by his capability to align IT solutions with strategic business goals, making him an invaluable asset in the IT landscape.

Experience

  • IT Manager / Salesforce Administrator

    Second Nature Global LTD · 2020 — Present
    Optimized Salesforce Lightning through the development of complex automation with workflow rules and process builders to enhance user adoption and streamline business processes. Led the migration and implementation of the corporate VoIP system to Zoom Phone. Administered the Canvas LMS and Google Workspace ecosystems. Managed incoming tickets, maintained IT infrastructure, and assessed cost-effective technical platforms to optimize hardware and software expenditures. Created comprehensive IT and Salesforce documentation and conducted training sessions to improve staff capabilities.

  • Systems Administrator / Developer (BMC Remedyforce & 4Me ITSM)

    Clicks Group LTD · 2015 — 2020
    Directed the implementation of 4Me IT Service Management, effectively replacing the legacy Remedyforce platform. Customized Remedyforce using Salesforce validation rules and approval processes to enhance record-level security. Developed advanced dashboards in Salesforce and Remedyforce, and constructed complex reports utilizing MS Excel and Salesforce tools. Collaborated with Incident, Change, and Problem managers to align workflows with ITIL best practices, and facilitated automated employee onboarding/offboarding as well as self-service portals. Contributed critical data related to capacity planning for IT budget forecasting.

  • IT Service Desk Analyst

    Clicks Group LTD · 2009 — 2015
    Oversaw critical Priority 1 incident management from initial logging to resolution. Prioritized incident queues for the service desk and ensured strict quality assurance standards were met for data logging. Maintained direct communication with vendors, including third-party networks and biometric clocking systems, to ensure continuous operational support.

Skills & Expertise

PharmaceuticalMLS (Multiple Listing Service)IT Project ManagerContent CreationSales

Education

  • Grade 12 (Matric)
    Livingstone High School · — — 2007

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