Whenna B.

Whenna B. is an experienced professional in customer service and sales with a wealth of experience in the technology sector, particularly focusing on Linksys networking equipment. During his tenure as a Technical Sales Advisor ll at Concentrix in Davao City, Philippines, from July 2022 to November 2024, he provided direct troubleshooting assistance, managed upselling and cross-selling of Linksys products, and promoted self-service use through the Linksys App. He also maintained accurate records in Salesforce, showcasing his proficiency with this essential CRM tool. Earlier, as a Sales Development Representative at Six Eleven Global Services, he excelled at managing leads and scheduling calls for licensed agents in the Medicare health plan market. His role as a Customer Service Representative at Concentrix involved assisting customers with placing orders for gardening tools and processing cancellations and refunds. His technical acumen is further reflected in his proficiency with tools like Five9, MS Teams & Excel, and Kibo.