Wilfredo M.
Mid-Level Industrial Maintenance Technician
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Wilfredo M., an accomplished Industrial Maintenance Technician, has demonstrated expertise at Granges America in enhancing equipment functionality and safety protocols through mechanical troubleshooting and preventive maintenance planning. With a strong ability to diagnose, repair, and replace faulty electrical, electronic, and mechanical components, he plays a crucial role in minimizing downtime and boosting operational efficiency. His commitment to adhering to safety policies, documenting maintenance activities, and leading teams in problem-solving has been pivotal in his career. Wilfredo possesses a profound working knowledge of electronic and electrical systems, which has been applied in maintaining and repairing machinery. His experience extends to a role as a Senior Technical Recruiter at DH Professionals, where he managed recruitment and training processes. With a solid educational foundation, holding an Associate of Science in Cyber Security Engineering, Wilfredo continually seeks professional challenges to leverage his problem-solving expertise and time management skills.
Experience
Industrial Maintenance Technician
Granges America · 2021 — 2025Diagnosed and repaired faulty electrical, electronic, and mechanical components to ensure plant safety. Disassembled electrical machinery for the replacement of faulty switches and components. Complied with safety protocols to enhance preventive controls. Inspected and tested electrical equipment to identify malfunctioning devices. Installed and repaired electrical and mechanical systems to ensure proper functionality. Conducted routine preventive maintenance and retained backups of equipment programs. Utilized hand tools and measuring devices for the assembly of electrical systems according to engineering data. Addressed issues related to programmable logic controllers and maintained restroom functionality by addressing leaks and clogs. Efficiently resolved problems with minimal supervision and documented maintenance activities through checklists.Senior Technical Recruiter
DH Professionals · 2018 — 2021Interviewed candidates for technical positions using various methods. Managed the onboarding process for new hires and provided training. Sourced and selected applicants, utilizing Boolean searches to generate portfolios for expected openings. Collaborated with IT team leaders to forecast hiring needs and departmental goals. Conducted phone interviews to evaluate candidates' skills and experiences. Assisted in administering employee benefits programs and operational requirements by scheduling staff.Call Center Customer Service Lead
ACN · 2016 — 2018Supervised daily customer service operations, resolving issues and supporting staff. Monitored team member productivity and provided feedback to enhance performance. Developed client relationships and exceeded service standards. Collaborated with other departments to improve service delivery and addressed discrepancies in customer accounts. Conducted training for new personnel on company operations and services.Sous Chef/Bartender/Head Waiter
Salisbury Country Club · 2014 — 2016Oversaw kitchen operations, including scheduling, inventory management, and supply ordering. Trained kitchen staff on preparation tasks in a fast-paced environment. Coordinated food preparation and bar inventory management to meet customer demands. Developed recipes to suit dietary restrictions and implemented cost-saving initiatives. Ensured compliance with food safety standards and enhanced customer dining experiences through collaborative service.
Skills & Expertise
Education
- Associate of Science in Cyber Security EngineeringMy Computer Career · — — 2024
- Bachelor of Arts in Travel TourismUniversidad Metroplitana · — — 1995
- Associate of Arts in Culinary ArtsEscuela Hotelera De San Juan · — — 1995
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