Wilfredo B.
unemployed
Actively lookingNew to PlatformAbout
Wilfredo B. is a seasoned professional with extensive experience spanning customer service in the telecom industry and retail management. Serving as a Customer Service Specialist, he excelled in after-sales service and resolving billing inquiries, achieving high customer satisfaction. His prowess in sales and leadership was demonstrated by consistently meeting 100% sales targets and mentoring teams in the telecom sector. Additionally, Wilfredo played a pivotal role as a Head Inventory Custodian, managing store merchandise and financial records efficiently using an Integrated Customer Management System. His entrepreneurial skills shone through as an Operation Store Manager of a milk tea business, where he managed cash flow, maintained sales records, and implemented effective marketing strategies. Holding a Bachelor of Science majoring in Marketing from Far Eastern University, he displays adeptness in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience
Store Manager
Pappys Café · 2024 — 2025Oversaw operations of a milk tea business, managing daily functions effectively. Handled financial management, including cash flow and sales record maintenance. Proficient in product development and sourcing supplies while creating marketing strategies that include promotions and discounts. Expertly managed daily inventory, organized the business area, and executed store design and business planning.Customer Service Representative
Digitel Mobile Philippines Inc. · 2009 — 2015Served in the telecom industry, managing after-sales service and addressing bill inquiries to ensure customer satisfaction. Specialized in postpaid line retention to promote customer loyalty. Achieved sales targets consistently and led team improvement efforts while overseeing branch operations as an on-call officer. Managed store inventory as Head Inventory Custodian, performing physical counts and advising on store operations and after-sales processes. Proficient in financial balancing and cashiering, including processing company checks and bill receipts, and maintaining accurate financial records using an Integrated Customer Management System (ICMS). Skilled in creating reports and managing communication through Microsoft Word, Excel, PowerPoint, and Outlook.
Skills & Expertise
Education
- Bachelor of Science Major in MarketingInstitute of Accounts, Business and Finance Far Eastern University Morayta Manila Philippines · 2005 — 2009
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