Wiljohn A.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Wiljohn A. is a dedicated IT Support Helpdesk professional who began his career with Oceanic Container Lines Inc. in a role that involved significant logistics tasks such as creating and handling shipping documents, assisting customer inquiries, and participating in cargo handling. As of December 2023, he transitioned into an IT Support role within the same company, focusing on troubleshooting and resolving IT issues, configuring and maintaining office computers, and managing the on/off-boarding process for employees. He ensures the smooth functioning of IT operations by meticulously recording support requests, escalating when necessary, and maintaining detailed records. Holding a Bachelor's degree in Information Technology from Access Computer College, he demonstrates proficiency in Microsoft Office and the ability to plan and execute maintenance and system upgrades, showing exceptional command over hardware and software systems.
Experience
Receiving / Releasing Clerk
Oceanic Container Lines Inc. · 2015 — 2023Generated necessary shipping documents for domestic cargoes, including BOL, EIRS, and DRFT BOL. Managed the receipt and release of shipping documentation to clients. Addressed customer inquiries and resolved related concerns. Collaborated with the operations team for cargo handling and oversaw the transfer of cargoes from yards to terminals for vessel loading.IT Support Helpdesk
Oceanic Container Lines Inc. · 2023 — PresentDiagnosed and resolved IT issues within the company. Configured, maintained, and repaired office computers, equipment, and peripherals. Assisted in the onboarding and offboarding processes regarding the distribution and return of computers for employees. Utilized a ticketing system to record and track support requests, ensuring timely resolutions and follow-ups. Escalated complex issues to higher-level support teams as necessary. Maintained comprehensive records of issues, solutions, and user interactions, and handled the installation and maintenance of hardware and software systems. Set up internet connections and provided remote support both inside and outside the company. Supported the maintenance of network security protocols and backup systems.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAccess Computer College · 2011 — 2015
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