William M.
Mid-Level Medical Interpreter
Open to offersNew to PlatformAbout
William M. is a seasoned Medical Interpreter and Customer Service Representative with a significant track record in facilitating communication and support across various industries. With over ten years of experience, William has honed his skills in both English-Spanish interpretation and customer service, emphasizing clarity and efficiency in every interaction. At Landterra and Voyce Global, he excelled in supporting medical providers and Limited English Proficiency (LEP) patients, ensuring seamless communication in clinical settings through VRI/OPI methods. Previously, William contributed to economic operations at Kohl’s and Sitel Nicaragua, managing customer inquiries for online orders and wire transfers, respectively. His commitment to service excellence is rooted in his bilingual education from prestigious institutes in Nicaragua.
Experience
VRI/OPI Medical Interpreter
Landterra · 2020 — 2023Assisted medical providers and limited English proficiency patients from clinics and hospitals, ensuring seamless experiences in target languages.VRI/OPI Medical Interpreter
Voyce Global · 2023 — 2023Facilitated clear communication between individuals speaking different languages in medical contexts, utilizing audio and video for consecutive interpretation.Customer Service Representative
Sitel Nicaragua Moneygram · 2013 — 2019Handled wire transfers and educated customers on policies and requirements based on the origin and destination of the money.Customer Service Representative
Kohl´s department store · 2005 — 2010Troubleshot issues with online and in-store orders, providing timely resolutions and expanding vocabulary during a five-year tenure.
Skills & Expertise
Education
- High School degreeInstituto Experimental MEXICO · 2001 — 2007
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