William E.
Mid-Level Telecommunications Technical Support Specialist
Open to offersNew to PlatformAbout
William D. is an experienced Customer Service Representative with a demonstrated history in the US telecommunications industry, supporting major accounts such as AT&T, DirecTV, uVerse, Sprint, T-Mobile, Samsung Mobility, and Microsoft. He has provided technical support, assisted with billing inquiries, performed troubleshooting on a variety of software and devices, and contributed to customer retention and loyalty. His background also includes roles in the business services sector, with work as an administrative assistant, web developer, data entry personnel, and bookkeeper for companies such as WORLD INDUSTRIAL BUSINESS, VELOX SOLAR SKYLIGHT, and DIAMONDS BLADES TO GO. William D. possesses strong troubleshooting abilities, proficiency in CRM systems, and hands-on expertise in Microsoft Office and office productivity tools. His responsibilities have ranged from direct customer interaction to maintaining business websites and managing client communications across various industries.
Experience
Technical Support Expert
Microsoft · 2022 — 2023Responded to customer inquiries regarding Windows devices, diagnosing and resolving software-related issues while delegating hardware matters to the specialized team.Technical Support
CONCENTRIX US TELCO ACCOUNTS Samsung Mobility · 2021 — 2022Provided assistance to SAMSUNG customers in troubleshooting and diagnosing device issues, determining the appropriate actions before directing them to the walk-in repair service hub.CSR
VALOR GLOBAL SOLUTION US TELCO ACCOUNT (Sprint /T-Mobile) · 2020 — 2021Handled customer calls and addressed inquiries, assisting clients with billing issues and helping them to achieve clarity and resolution.CSR
IBEX GLOBAL SOLUTIONS US TELCO Account (AT&T, DirecTV, uVerse) · 2018 — 2020Managed customer calls and inquiries, offering necessary information and providing resolutions for issues related to billing, general inquiries, sales, technical concerns, and customer retention.CSR/Sales
SPI-CRM former (INSPIRO) US TELCO Account (Dish Network) · 2017 — 2018Supplied customers with tailored information based on their needs, promoting new products and offers that matched their preferences.Admin Assistant
WORLD INDUSTRIAL BUSINESS · 2015 — 2017Communicated with clients worldwide through email and letter notifications, ensuring delivery of all correspondence and handling account updates.Web Developer for Business
VELOX SOLAR SKYLIGHT · 2015 — 2017Responsible for maintaining, updating, and enhancing the features and design of the business website.Data Entry/ Bookkeeper
DIAMONDS BLADES TO GO · 2015 — 2017Engaged in data entry and bookkeeping tasks to support business operations.Data Mining / Data Entry Personnel
RE-RAISE THE BAR · 2015 — 2017Conducted data mining and entry responsibilities to assist in project management.Administrative Assistant
DESISPY.com · 2015 — PresentSupported administrative tasks, facilitating daily office operations.Tour Guide
3B’s TOURS & TRAVEL · 2010 — 2011Provided guided tours, ensuring informative and enjoyable experiences for clients.
Skills & Expertise
Education
- BS-HRMTPALAWAN TECHNOLOGICAL COLLEGE INCORPORATED · 2011 — 2014
- Tour GuidingPALAWAN TECHNOLOGICAL COLLEGE INCORPORATED (PTCI) · 2009 — 2011
- BS-BMPALAWAN STATE UNIVERSITY · 2008 — 2009
- BS-NursingGateway Educational Foundation Incorporated (GEFI) · 2004 — 2008
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