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Willy M. — Junior Customer Service Representative from Philippines

Willy M.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Willy Mae A. has built a robust career as a Customer Service Representative in the fields of technology, healthcare, and financial transactions. During her tenure at VXI Global Holdings with the MS Xbox team, she demonstrated her expertise by resolving technical issues through various channels, enhancing the overall customer experience. At Teleperformance Davao, she adeptly managed HealthNet's customer inquiries, emphasizing plan details and maximizing claim resolutions. Her role at Full Potential Solutions further showcased her prowess in handling remittance inquiries at Remitly, ensuring compliance and seamless transactions. Her strong customer service and data management skills are complemented by her proficiency in tools like Google Workspace and CRM systems, underscoring her attention to detail and dedication to delivering exceptional service.

Experience

  • Account Associate

    VXI Global Holdings (MS Xbox) · 2019 — 2021
    Resolved technical issues for customers using comprehensive knowledge of company products and services through chat, email, and back-office support. Enhanced customer experience by providing timely and accurate responses across all channels.

  • Customer Service Representative

    Teleperformance Davao (HealthNet)
    Verified and processed member eligibility status, answering detailed questions about coverage limits and plan details. Assisted providers in verifying eligibility and ensured proper billing and service delivery. Educated members on accessing care, investigated claims status inquiries, and analyzed claims data for discrepancies.

  • Customer Service Representative

    Full Potential Solutions (Remitly)
    Managed customer remittance inquiries with focus on accuracy and timely resolution across phone, chat, and email. Guided clients through remittance processes, ensured seamless transactions, and troubleshot application issues. Coordinated with global partner banks to resolve operational concerns.

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