Willyn E.
Junior Travel Operations Specialist
Open to offersNew to PlatformAbout
Wilyn Eve I. is a professional with a Bachelor of Science in Tourism Management and hands-on experience in the travel, hospitality, and food service industries. At The Travelpedia Tours and Nomads Travel and Tours, she served as a Sales Operator/Travel Consultant, managing reservations, ticketing, customer inquiries, and compliance with travel regulations through systems like GDS/Amadeus. She supported sales targets and delivered post-sales service in fast-paced tourism environments. Wilyn Eve I. also contributed as an Admin Assistant Manager at Beanstreet Coffee, focusing on front desk operations, scheduling, inventory tracking, and staff onboarding. Her work at Metro J Hotel as a Front Desk Officer included guest management, billing, room bookings, and coordination with housekeeping. She has formal training in front office services, tour guiding, and aviation safety relevant to tourism and hospitality businesses.
Experience
Front Desk Officer
Metro J Hotel CJL Realty Inc. · 2025 — 2025Handled guest check-ins, check-outs, and room reservations, addressing cancellations and modifications as needed. Managed phone, email, and guest inquiries, processed payments and billing, and performed cash handling duties. Coordinated with housekeeping and maintenance for room readiness, maintained accurate guest records, and updated hotel systems. Addressed complaints and requests promptly while ensuring professionalism. Ensured compliance with hotel policies, security, and safety standards, promoted additional rooms and services, prepared daily reports and shift handovers, and kept the front desk area organized and presentable.Admin Assistant Manager
Beanstreet Coffee · 2024 — 2024Assisted the Manager with oversight of daily café operations, created and managed staff schedules and timekeeping, and maintained records and onboarding documentation. Responsibilities included tracking inventory, placing supply orders, communicating with vendors, preparing sales and labor reports, and ensuring adherence to health, safety, and company policies. Supported hiring, training, and coaching of baristas and staff while supervising employees during shifts, addressing customer concerns professionally, and participating in opening and closing procedures. Maintained organized administrative systems and provided support to front-of-house operations during peak periods.Sales Operator/Travel Consultant
THE TRAVELPEDIA TOURS · 2023 — 2024Advised clients on travel solutions, promoted and sold airline tickets and travel services, and managed reservations, ticket issuance, revalidation, reissues, and refunds using GDS systems. Ensured compliance with airline policies and fare regulations while maintaining accurate sales and booking records. Provided post-sales support, resolved client issues, and consistently delivered service aligned with organizational revenue and customer satisfaction goals.Travel Consultant (On the Job Training)
THE TRAVELPEDIA TOURS · 2023 — 2023Supported travel consultancy and sales operations by advising clients, selling airline tickets, and handling reservations, ticket issuance, and refunds through GDS systems. Focused on compliance with fare regulations, record accuracy, and effective resolution of client concerns.Travel Consultant (Work Immersion)
NOMADS TRAVEL AND TOURS · 2019 — 2019Provided guidance to clients regarding domestic and international travel arrangements including flights and accommodations. Managed bookings, ticket issuance, reissues, cancellations, and refunds in accordance with airline and travel regulations, delivered accurate fare quotations, handled itinerary modifications, resolved travel-related issues, and maintained detailed booking records.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementSTI College- General Santos · — — 2023
- Senior High School Completer Technical Vcational and Livelihood- Tourism OperationsSTI College- General Santos · — — 2019
- Junior High School CompleterGeneral Santos City National Highschool · — — 2017
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