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WILROSE A. — Mid-Level Hospitality Specialist from Philippines

WILROSE A.

Mid-Level Hospitality Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Wilrose A. is a dedicated professional with extensive experience in the hospitality and legal sectors. As a Room Service Operator at Royal Caribbean Cruise Line, she efficiently managed room service orders, ensuring timely delivery and exceptional guest satisfaction. Her strong problem-solving and multi-tasking skills allowed her to handle high-pressure situations with poise, especially while implementing procedures for handling special dietary requests. In her role as a Legal Secretary at Hanjin Shipping Company, Wilrose demonstrated exceptional proficiency in writing legal documents and managing administrative tasks, showcasing her strong time management and organizational skills. Her brief tenure as a Call Center Representative at Infocom Technologies honed her ability in active listening and customer engagement. Wilrose's strong communication skills and familiarity with Microsoft Office have been crucial in each of these roles, contributing to her success across diverse professional environments.

Experience

  • Room Service Operator

    ROYAL CARIBBEAN CRUISE LINE · 2019 — 2026
    Efficiently managed room service orders, ensuring timely delivery to guests on various decks. Implemented procedures for special dietary requests, documenting all orders in the computer system to reduce errors. Maintained composure during high-pressure situations and provided exceptional service at peak times.
  • Legal Secretary

    HANJIN SHIPPING COMPANY · 2015 — 2020
    Drafted legal documents including summonses and motions. Conducted research and reviewed legal articles while managing communications through phone calls and emails. Organized and maintained schedules for lawyers and directed calls to relevant departments.
  • Call Center Representative

    Infocom Technologies · 2019 — 2019
    Handled a high volume of inbound calls, providing prompt customer service. Resolved customer inquiries using active listening and effective problem-solving skills while accurately documenting interactions in the CRM system.
  • Waitress

    ROYAL CARIBBEAN CRUISE LINE · 2017 — 2019
    Ensured a clean and inviting dining environment, offering friendly service and anticipating guest needs. Set tables according to supervisor instructions and replenished necessary items while maintaining cleanliness of equipment and service stations.

Skills & Expertise

Education

  • High school diploma
    ABANON NATIONAL HIGH SCHOOL
  • Associate Degree
    VIRGEN MILAGROSA UNIVERSITY FOUNDATION

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