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Wilson N. — Mid-Level IT Support Specialist from Nigeria

Wilson N.

Mid-Level IT Support Specialist

Nigeria 6+ years
Open to offersNew to Platform
Languages
English
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About

Wilson N. is a dedicated Data Networking and System Security Technician based in Lagos, Nigeria, with extensive expertise in computer hardware and software management. He has built a multifaceted career, gaining recognition for his troubleshooting abilities and successful IT management in remote and cross-functional environments. His tenure as an IT Manager at NSIK Engineering Company Ltd. demonstrated his capability in overseeing IT departments, where he managed system security, payroll, and access control, and established a robust IT infrastructure that diminished expenses by significant margins. With experience in AI resource content development and management, Wilson aligns technical execution with business objectives. His background includes roles at Capacity Africa as IT Support and Jiji Nigeria as an E-Commerce Sales Closer, highlighting his versatility across tech and e-commerce industries. He has been recognized by institutions such as Dalewares Polytechnic for his contributions to IT technology. Wilson's career is supported by certifications including H.S.S.E, CISCO, and COMPTIA qualifications.

Experience

  • IT support

    CAPACITY AFRICA · 2025 — Present
    Managed systems hardware and software-related issues, involved in technology implementation and innovation, provided staff support and training, and tutored in IT and system security. Enhanced system structuring for improved performance and facilitated proper application utility orientation for staff operating both online and offline.

  • E-Commerce Sales closer Merchant

    JIJI Nigeria · 2024 — 2025
    Conducted hybrid customer care management, performed marketing research, and resolved customer challenges.

  • Safety Facilitator & Trainer

    Onshore & Offshore Safety institute · 2025 — Present
    Provided counseling to applicants, managed remuneration processes, and led toolbox meetings and training sessions.

  • IT Manager

    NSIK ENGINEERING COMPANY LTD. · 2019 — 2024
    Oversaw the entire IT department, managed hardware and software facilities, kept inventory, controlled real-time clock-in and access systems, and generated payroll for human resource management. Supervised CCTV surveillance, managed staff data and project monitoring, and administered HSE tasks.

  • IT Support

    Platinum Freight Forwarders Ltd. NACHO AVIANCE, MMA, Ikeja · 2013 — 2019
    Provided staff training and support, managed IT maintenance, handled file management and updates for applications and antivirus, performed system upgrades and security tasks, and configured management for Microsoft Outlook mail server.

  • Team Leader

    GLOBAL LOTTERY NIG LTD (Chinese lottery firm) · 2017 — 2018
    Managed a team of lottery agents, handled inventory, and facilitated the supply and sales of lottery games. Conducted business brand advertising and presentations while training new staff and lottery agents.

  • IT Engineer

    TDS Services Ltd. · 2016 — 2017
    Handled IT/salesmanship and field installation management covering hardware, software, networking, and systems security including CCTV, solar panels, vehicle tracking, and intercoms.

  • IT Support

    AFO & JUDITH (LAWMA) · 2014 — 2015
    Maintained and repaired computer systems while managing system supplies.

  • Industrial Attachment Trainee

    Danuvin Technicals · 2013 — 2014
    Managed facilities including CCTV, intercoms, electrical and electronic gadget installations, satellite and DSTV setups, and cabling.

  • Managing

    MEV ICT INSTITUTE · 2003 — 2011
    Conducted training, graphic design, and IT management.

  • IT Support / SIWES Trainee

    PHCN ROGO IJU CUSTOMER SERVICE UNIT
    Maintained and repaired computer systems and managed system supplies as well as electronic and gadget installations.

Skills & Expertise

AI and Data ScienceAI EngineerOnline Community ManagementIT and NetworkingGraphic Designer

Education

  • National Diploma in Networking & System Security Engineering
    Dalewares Polytechnic · 2011 — 2013
  • W.A.S.S.C.E
    Princes & Princess Private Secondary · — — 2001
  • W.A.S.S.C.E
    Ijaye Ojokoro High Schl. · 1992 — 1998
  • Diploma in Computer Engineering
    Kingsborn Computer College

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