Windy M.
Junior Customer Service Representative
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Windy Marie S. L. is a highly accomplished individual currently pursuing a Bachelor of Science in Accounting Information System at New Era University in Quezon City, achieving consistent excellence as a Dean's Lister with a GPA of 1.50. Her strong foundation in Accounting and Business Management was laid at San Jose Del Monte National High School and Immaculate Conception Polytechnic, where she was a consistent honors awardee. In her professional role as a Customer Service Representative at Concentrix, she specialized in handling scams and disputes, managing 40 to 50 complex cases daily with over 90% resolution rate, while maintaining 80–100% CSAT scores. Windy excels in financial reporting and systems analysis, further demonstrated by her role as an Academic Affairs Committee Associate within the Junior Philippines Institute of Accountants, where she co-directed educational podcasts and monitored financial accuracy at events. Proficient in English and Filipino, she holds certifications as a National Certified Bookkeeper and in SAP Business One. Her technical skills encompass IBM SPSS, Google Suites, and Microsoft 365.
Experience
Customer Service Representative – Scams and Dispute
Concentrix · 2025 — 2026Investigated and handled specialized dispute claims related to financial scams, identity theft, and account takeovers, efficiently managing a high volume of 40 to 50 complex cases each day. Provided empathetic support during critical recovery phases of accounts while consistently achieving high Customer Satisfaction (CSAT) scores and a substantial case resolution rate. Maintained detailed documentation of cases in internal tracking systems and coordinated with cross-functional fraud teams, ensuring adherence to quality assurance standards and compliance with schedules.Academic Affairs Committee Associate
Junior Philippines Institute of Accountants · 2023 — PresentCo-directed the podcast series, Accountalks, by coordinating with industry professionals and managing production schedules to ensure the smooth execution of interviews, thereby delivering engaging educational content. Reviewed financial records and verified budgets for the Accounting Topnotcher's Quiz Bee to maintain accuracy, accountability, and transparency in event-related transactions.Auditor
Supreme Student Governor · 2018 — 2020Oversaw financial records, budgets, and organizational expenses while assisting in the preparation of comprehensive financial reports to ensure accuracy and transparency. Verified event transactions and aided in the appropriate allocation of funds for student activities, demonstrating high integrity and meticulous organizational skills.
Skills & Expertise
Education
- Bachelor of Science in Accounting Information SystemNew Era University · 2023 — Present
- Accounting Business and ManagementSan Jose Del Monte National High School · 2022 — 2023
- Accounting Business and ManagementImmaculate Conception Polytechnic · 2020 — 2021
- High SchoolBatia High School · 2016 — 2020