Winile M.

Monitored and assessed the quality of records management processes to ensure compliance with operational procedures and national standards. Collaborated with vendors and internal teams for the proper handling, maintenance, and retrieval of sensitive government records. Conducted quality assessments of records management systems and generated reports detailing discrepancies or areas in need of improvement. Ensured records management adhered to legal requirements and departmental operational policies. Provided performance feedback to team members, offering recommendations to enhance accuracy and efficiency in records handling. Contributed to training initiatives, identifying areas for improvement in records management practices and updating staff on procedural best practices. Evaluated performance with a focus on professionalism, accuracy, and adherence to SOPs, delivering objective scoring and thorough performance evaluations. Offered detailed assessments on calls, chats, and dispatch interactions to enhance service quality and align with organizational standards.