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Winny M. — Mid-Level Technical Support Specialist from South Africa

Winny M.

Mid-Level Technical Support Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Winny M. is a detail-oriented professional with a strong background in technical support, business administration, and customer service. She has excelled in roles that demand meticulous attention, such as maintaining updated records and managing confidential information at TransUnion, where she supported stakeholders by resolving queries and conducting follow-ups. Her role as a Customer Support Agent at Vodacom honed her skills in logging support cases and troubleshooting network issues, demonstrating her technical proficiency. Additionally, at KFC, Winny showcased her ability to adhere to quality, hygiene, and safety standards, ensuring excellent food preparation and service. Equipped with a National Diploma in Crop Production from Tshwane University of Technology and certifications in Excel & PowerPoint and data analysis, Winny is well-versed in handling diverse challenges and adapting swiftly to evolving environments.

Experience

  • Consumer Operations Support

    TransUnion · 2025 — Present
    Managed confidential information, updated records in internal systems, captured data, and provided support to stakeholders with their queries and follow-ups.
  • Customer Support Agent

    Vodacom · 2022 — Present
    Tracked and logged support cases in internal systems while assisting customers with technical and service-related inquiries, troubleshooting network issues, and escalating complex matters to appropriate departments.
  • Team Member

    KFC Liliba Engen Garage · 2021 — Present
    Prepared and packaged food in accordance with KFC's quality, hygiene, and safety standards, while ensuring cleanliness and maintenance in the kitchen, dining, and service areas.

Skills & Expertise

Education

  • National Diploma in Crop Production
    Tshwane University of Technology · 2017 — Present
  • Senior Secondary School
    Mabusabesala Senior Secondary School · — — 2016

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