Winrose E.
Mid-Level Credit Management Specialist
Open to offersNew to PlatformAbout
Winrose E. is a skilled professional in the field of public relations and marketing, with a focused expertise in the credit department. With 5+ years of experience, she has honed her skills in loan recovery strategies, portfolio management, and risk identification. Her career at IGNITE Energy Access as a Loan Recovery Officer involves managing client accounts, handling repayment issues, and educating customers about alternative payment options. During her tenure at Mobisol UK Ltd as a Customer Care Officer, Winrose managed inbound and outbound communication, improving customer satisfaction through effective troubleshooting and feedback collection. Her earlier experience with Bush Tops Camps honed her administrative and front-desk skills. With a Bachelor of Arts in Public Relations and Marketing from St. Augustine University of Tanzania, Winrose is well-equipped to support organizational goals through strategic client engagement and debt management. Her success in recovery efforts is evident in exceeded targets and enhanced client relationships.
Experience
Loan Recovery Officer
IGNITE Energy Access · 2019 — PresentExecuted precautionary calls to customers regarding account issues and repayment dues. Maintained documentation of calls in loan workout cases while providing explanations concerning client situations and follow-up schedules. Managed the escalation of complex cases to credit controls and Area managers. Instructed customers on alternative payment options available for those overdue by more than six months. Oversaw portfolio management to manage client migration in line with PAR category. Delivered education on Mysol products and payment terms to clients. Identified risks associated with clients’ payment structures and assessed loan workout cases to inform timely decisions for further escalation to management.Customer Care Officer
Mobisol UK Ltd · 2017 — 2018Handled a high volume of inbound calls from customers addressing diverse inquiries and concerns. Conducted outbound calls for gathering customer feedback related to MySol customer satisfaction surveys. Resolved customer questions using a computerized system, forwarding unresolved issues to the appropriate department. Contributed to the Continuous Improvement Process (CIP) within the department, particularly in relation to assigned tasks. Conducted onboarding calls to ensure new customers' satisfaction with products, verifying contracts, and confirming the complete delivery of systems to meet customer demands.Administrator and Receptionist
Bush tops Camps · 2015 — PresentManaged telephone and in-person inquiries for inbound and outbound customers. Responded to online messages regarding application statuses. Contacted individuals to obtain missing information and resolve discrepancies. Maintained an organized reception area and front desk. Distributed incoming mail to the correct recipients within the office. Greeted clients and organized meetings for internal teams. Screened and forwarded phone calls while preparing weekly, monthly, and quarterly safari games for clients.
Skills & Expertise
Education
- Bachelor of Arts in Public Relations and MarketingSt. Augustine University of Tanzania · — — 2013
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