Winston S.

I bring a combination of technical knowledge, customer service experience, attention to detail, and a strong willingness to learn. I have a Bachelor of Science in Computer Science and experience working with data, documentation, quality checking, customer concerns, and different systems and tools. I am detail-oriented and understand the importance of accuracy, especially when handling reports, records, and sensitive information. I am also comfortable communicating with customers and working with internal teams to resolve issues and complete tasks efficiently. Most importantly, I am dependable, adaptable, and committed to continuous improvement. I may not know everything on day one, but I learn quickly, take feedback seriously, and make sure I deliver quality work. I believe I can bring both technical skills and a positive, responsible attitude to the team while contributing to the company's goals.

• Risk and Compliance Officer

  Concentrix CVG Philippines Inc. · 2022 — 2025
  Assisted with the implementation and monitoring of internal controls ensuring compliance with company policies and regulatory standards. Conducted control testing and documented findings to assess effectiveness. Supported internal and external audits by preparing necessary documentation and responding to inquiries. Identified compliance gaps and tracked actions for remediation while maintaining records and reports in accordance with organizational standards. Collaborated with cross-functional teams to enhance compliance awareness and best practices.

• Technical Support Specialist

  Concentrix CVG Philippines Inc. · 2015 — 2022
  Provided comprehensive technical support for Microsoft products and services, resolving hardware and software issues swiftly. Assisted customers with operations related to Windows and Microsoft Office, offering guidance and self-help solutions. Utilized remote support tools to troubleshoot system and application issues. Maintained documentation of technical cases and processes to ensure accuracy and promote knowledge sharing. Monitored emerging technical issues, identifying workarounds, and escalating complex cases when necessary.

• CAD Support

  Intrinsic Consultancy and Technology Solutions, Inc. / Lear Automotive Services · 2010 — 2015
  Executed 2D and 3D wire harness assembly design modifications for manufacturing and fabrication. Analyzed PDF references and verified components using Design System Interface (DSI) and Virtual Engineer Design System (VEDS). Ensured compliance with drafting standards and customer requirements while coordinating with product engineers to update designs and process standards. Maintained proper documentation of drawings and modifications for future reference.

• XML Web Content Processor

  Innodata Knowledge Services, Inc. · 2002 — 2007
  Designed and developed websites, managing layout, structure, and content updates effectively. Analyzed both quantitative and qualitative web analytics data to inform improvements in content and functionality. Customized website software to align with project and business needs. Engaged in writing, testing, and debugging code to fix technical and textual discrepancies while producing detailed specification documents outlining project deliverables and requirements.