Wisdom B.
Freelance Virtual Assistant & Customer Support Associate, and video editor
Open to offersNew to PlatformAbout
Wisdom Boakye is a versatile IT graduate and freelance support professional based in Accra, Ghana, with experience in banking operations, customer service, administrative support, and digital content creation. He holds a Bachelor’s Degree in Information Technology from AAMUSTED and has hands-on experience working with customers, managing digital tools, handling data entry tasks, and supporting daily operations in a professional environment.
Wisdom has strong skills in customer support, virtual assistance, social media management, content creation, video editing, photo editing, and WordPress administration. He is proficient in Microsoft Office, Google Workspace, Canva, and various online collaboration tools. He is also experienced in handling emails, scheduling, online research, CRM systems, and maintaining organized workflows.
In addition to administrative and customer support experience, Wisdom is passionate about digital media and content creation. He manages creative projects involving YouTube content, social media engagement, and basic graphic and video editing.
Known for being reliable, adaptable, and detail-oriented, Wisdom is open to remote and freelance opportunities in virtual assistance, customer service, admin support, IT support, recruitment assistance, data entry, social media management, content creation, and related digital roles.
Experience
Customer Support Associate
Akuapem Rural Bank PLC · 2024 — 2025Assisted customers with inquiries related to their accounts, processed deposits, withdrawals, and transfers. Supported front desk duties to facilitate customer flow and verified basic cash transactions under guidance. Updated customer data accurately while ensuring confidentiality and resolved minor complaints, escalating complex issues to senior staff. Utilized banking systems and digital tools for transaction handling and maintained professional communication to enhance customer service.Virtual Assistant & Customer Support Associate
Freelance / Remote · 2025 — PresentProvided virtual assistance and administrative support for online projects and business operations. Managed emails, scheduling, customer inquiries, data entry, online research, and digital communication tasks. Assisted with social media content creation, basic video and photo editing, and WordPress content updates. Utilized Microsoft Office, Google Workspace, Canva, and online collaboration tools to maintain organized workflows and support remote operations. Delivered professional customer service through chat and email support while ensuring accuracy, responsiveness, and confidentiality.
Skills & Expertise
Education
- Bachelor's Degree in Information TechnologyAkenten Appiah-Menka University of Skills Training and Entrepreneurial Development · 2021 — 2024
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