Wren E.

Wren E. is an experienced Customer Service Representative based in Metro Manila, Philippines. With a strong foundation in Science, Technology, Engineering, and Mathematics from Holy Rosary Academy, Wren has developed key capabilities in managing customer interactions efficiently. At ALORICA, they dealt with technical issues, replacements, refunds, and appointment scheduling for ULTA Beauty in the retail sector. Currently working at IBEX, Wren manages client presentations and has honed skills in chat and email communications. Previously, Wren worked at TASKUS as an AI Content Moderator and Customer Service Representative, where they handled video caption writing, content review, and resolution of technical issues. Their technical expertise includes Root Cause Analysis and Problem Solving Skills, allowing them to effectively address customer queries and moderate content.