Xantilomzi M.
Mid-Level IT Support Technician
Open to offersNew to PlatformPortfolios
About
Xantilomzi M. is a dedicated Information Technology Specialist with a rich background in technical support, troubleshooting, and system administration. With a history of adapting swiftly to complex situations, he excels in diagnosing and resolving both hardware and software issues. Currently serving as an IT Helpdesk Agent at Herotel, Xantilomzi provides critical support by managing user requests and maintaining IT systems to ensure continuous business operations. He is proficient in operating systems like Windows and Unix and employs his skills in Network Support to facilitate seamless connectivity. His career spans comprehensive roles from IT Technician at Kromberg & Schubert to be an Admin Officer at The Mothers Gift Organization, where he was pivotal in managing IT infrastructure and supporting administrative duties. He holds an International Diploma in Information Technology from CTI Computer Institute and has a proven track record in customer service, utilizing CRM systems such as SAP CRM, Dreamtec, and iPartner to enhance user experience.
Experience
IT helpdesk Agent
Herotel · 2024 — PresentRespond to user requests through phone, email, chat, or ticketing system while troubleshooting hardware and software issues. Assist users with operating system and application errors, and manage network connectivity problems. Log and manage support tickets, ensure issue prioritization and escalation when appropriate, and follow up with users for resolution satisfaction. Install, configure, and update computer systems and applications, perform routine maintenance tasks, and monitor IT systems to minimize downtime. Guide users through basic IT tasks and prepare user guides and FAQs for common problems. Conduct training sessions to improve IT literacy and maintain records of problems and solutions.Roadside Assist Agent
Aegis Global · 2015 — 2022Managed inbound emergency and customer service calls within a high-volume call centre setting. Logged customer interactions using CRM systems, coordinated with technicians and service providers to efficiently resolve issues, and arranged vehicle recovery and rental services for clients. Ensured compliance with service standards and quality assurance processes.IT Technician & Admin Officer
The Mothers Gift Organization & Pure Herbal Medicine · 2012 — 2013Installed, configured, and updated software systems while managing user accounts and IT infrastructure. Maintained office systems including printers and internet connectivity and provided computer training to youth and community members. Assisted with administrative duties and stakeholder communication.IT Technician & Admin Officer
Beanstalk Computers · 2010 — 2011Performed computer repairs and offered technical support for clients. Installed and configured Windows OS and Microsoft Office, managed internet café operations, and provided customer guidance on hardware and software usage.Shipment Specialist
UTI Port Elizabeth · 2008 — 2009Processed invoices and shipping documentation while updating clients on shipment status through internal systems. Maintained accurate records and reports.IT Technician
Kromberg & Schubert · 2006 — 2008Monitored and maintained Unix-based systems, diagnosed and resolved hardware and network issues, and installed Windows environments. Maintained printers and production systems while collaborating with teams to address technical issues and enhance processes.
Skills & Expertise
Education
- International Diploma in Information TechnologyCTI Computer Institute · 2006 — Present
- MatricMuir College Boys’ High School · 2004 — Present
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