Xerces G.

Xerces A. has extensive experience in the call center industry since 2016, showcasing a strong prowess in technical support and handling healthcare accounts. With expertise in CRM tools such as Salesforce, Shopify, Recharge, and Gorgias, Xerces is adept at ensuring seamless customer interactions. At Optum Global Solutions, Xerces excelled as a Provider Service Advocate and Regional Account Manager, assisting hospital billers with insurance claims and authorizations. As a Junior Sales Support Associate at Rain Global/Ion Solar, Xerces facilitated welcome calls for inside sales agents and resolved account issues with solar loan companies. With intermediate skills in Google Docs and Google Sheets, along with basic proficiency in Canva and Capcut, Xerces effectively contributed to sales and social media campaigns at Alfredo Chacon / GFI as a Social Media Manager and Lead Generation Specialist. Xerces holds an Information Technology education from Ensign College.