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Xiomara M. — Mid-Level Data Entry Specialist from El Salvador

Xiomara M.

Mid-Level Data Entry Specialist

El Salvador 1-2 years
Open to offersNew to Platform
Languages
EnglishSpanishPortuguese
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About

Xiomara M. is a proficient Data Analyst and Data Entry Specialist based in San Salvador with over four years of experience specializing in data-driven roles and administrative support. Currently engaged with Tax Relief Advocates, she exhibits exceptional proficiency in Data Entry, achieving up to 99.9% accuracy while managing complex data analyses for tax strategies. Xiomara has enhanced her capabilities with extensive PC Skills and advanced use of Microsoft Excel, optimizing data processing tasks through remote operations. Her experience extends to workforce analysis at Teleperformance, where she monitored real-time customer support metrics and utilized her technical acumen as a Real-Time Analyst, ensuring service level agreements were met. Her previous roles include Junior Bookkeeper and Project Collector, where she honed her expertise in financial record-keeping and administrative processing. Xiomara's technical skills are further supported by certifications, including MTA, Python Programming, and Microsoft Excel, and her bilingual proficiency in Spanish and professional English elevates her ability to maintain effective client communications.

Experience

  • Real Time Analyst — Workforce

    Teleperformance · 2021 — 2026
    Monitor Customer Support metrics in real-time to meet service level agreements across various channels. Track agent productivity and schedule adherence through Data Processing. Coordinate with management via Email Correspondence regarding operational needs and staffing adjustments. Utilize PC Skills to address agent connectivity issues and ensure operational uptime.
  • Data Analyst

    Tax Relief Advocates · 2024 — Present
    Conduct high-volume Data Entry to update client financial profiles with precise accuracy. Analyze complex data sets using Excel for tax relief strategy optimization. Oversee Remote Operations to ensure continuous connectivity while meeting daily data processing targets. Maintain Email Correspondence with internal stakeholders to report data trends and inconsistencies.
  • Junior Bookkeeper

    Freelancer · 2024 — 2024
    Perform Data Processing for Accounts Payable and Receivable using QuickBooks. Compile financial reports and conduct bank reconciliations with a focus on data accuracy. Handle Administrative Support tasks, including invoicing and expense tracking for freelance clients. Organize digital records through PC Skills and cloud storage solutions.
  • Project Collector Department

    WC Interpreting Inc. · 2023 — 2024
    Execute high-volume Data Entry for tracking project statuses and collections. Communicate with clients via Email Correspondence to resolve payment discrepancies. Manage administrative processing for project milestones and financial data entry into specialized software. Ensure data integrity during the migration of collection records.
  • Customer Service Representative

    FedEx · 2021 — 2021
    Provide Customer Support by resolving inquiries related to shipping and logistics through phone and email. Carry out Data Entry and Typing to document customer interactions and update shipment statuses efficiently. Focus on problem resolution while addressing Inventory Management inquiries for priority shipments. Ensure accuracy in tracking numbers and customer data within the FedEx database.

Skills & Expertise

Education

  • Scholarship Program
    Centro ¡Supérate! Merlet, San Salvador · 2018 — 2021
  • High School
    Instituto Nacional Jesús María Bran, San Salvador · 2019 — 2021
  • Software Development
    Universidad Centroamericana José Simeón Cañas (UCA)

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