Xolani J.
Mid-Level Network Operations Center (NOC) Analyst
Open to offersNew to PlatformAbout
Xolani J. is an experienced NOC Operator/Analyst with a proven background in network operations, systems administration, and IT support within the telecommunications, IT services, and telematics industries. He has provided 24x7x365 network monitoring and incident management for organizations such as Tontrac, MiX Telematics International, MWEB Connect, Optinet, Korbitec, and New Clicks Holdings. Xolani's responsibilities have ranged from monitoring network elements, capturing and escalating faults, providing first-line user support on custom applications, and conducting shift handovers, to managing backup procedures on AS400 systems. He holds certifications in Cisco CCNA, CompTIA Cloud, ITIL Foundation, and Microsoft deployment technologies, supporting both internal and external clients with troubleshooting and report management, as well as technical coaching within service operations environments.
Experience
NOC Operator/Analyst
Tontrac · 2025 — PresentDeliver 24x7x365 proactive and reactive support. Monitor networks and services for alerts demanding attention. Communicate issues related to performance or capacity to the relevant individuals. Analyze problems, troubleshoot, and escalate when necessary. Provide first line user support for custom applications and respond to requests and outages. Track open incidents and follow up on outstanding requests, offering feedback to users.STO FAULT MANAGEMENT
null · 2021 — 2024Ensure continuous monitoring of all network elements on a 24/7 basis. Capture incidents on the FMS and report, handover, and escalate network faults according to NMC Fault Handling and Escalation Procedures in alignment with service level agreements. Conduct proactive interventions and routine tests while providing technical leadership and training to staff. Manage planned works, monitor and manage network operations, and compile reports.Systems Operations Centre Administrator
MiX Telematics International · 2017 — 2020Offer 24x7x365 proactive and reactive support across all technologies servicing global MiX Telematics regional offices and clients. Monitor networks and services for alerts or conditions needing immediate intervention. Communicate performance or capacity issues when thresholds are exceeded. Analyze and troubleshoot problems, escalate issues to standby teams and third-party providers as needed. Identify technical and business efficiency opportunities and provide first line user support on custom applications.Service Desk Representative
MWEB Connect · 2015 — 2017Monitor BB (Big Brother) and escalate incidents arising from 24/7 monitoring. Provide first line support to internal staff, including user password resets and account unlocks. Handle calls and emails from both internal and external clients while logging tickets and keeping clients informed until resolution.NOC Operator
Optinet Pty Ltd · 2014 — 2015Monitor hardware and software alerts around the clock while analyzing behavioral trends of systems and applications. Log incidents, provide updates, and manage incident resolution. Offer user support for various sites, addressing printer jobs and active directory accounts.System Support Operator
Korbitec Pty Ltd · 2008 — 2014Provide first line system support to internal customers, demonstrating problem analysis and solution formulation skills. Build PCs and install new software, updating hardware and software as needed. Create and manage user active directory accounts, email accounts, and handle incident logging and escalation.Systems Operator
New Clicks Holdings · 2006 — 2008Oversee monitoring and execution of system backups on the AS400 system. Perform incident logging and assist users at distribution centers with their printers and network user IDs. Prepare backup tapes for offsite storage.
Skills & Expertise
Education
- Diploma in System Support NQF Level 5Prestige Academy · 2006 — Present
- Diploma in International Computer StudiesWS&L It Training College · 2002 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Xolani J. to a job.
Sign in as an employer