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Xoliswa N. — Junior IT Support Assistant from South Africa

Xoliswa N.

Junior IT Support Assistant

South Africa No experience yet
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Languages
English
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About

Xoliswa N. is a motivated Information Technology graduate with a National Diploma in Information Technology from Richfield College. With a comprehensive foundation in computer systems, software applications, and basic networking, Xoliswa has effectively contributed in both technical support and customer service roles. At Umdoni Municipality, they supported the IT department by providing day-to-day technical assistance, troubleshooting hardware, software, and network issues, and assisting with system installations and configurations. Additionally, at AVBOB Mutual Assurance Society, Xoliswa excelled as a Customer Rewards Assistant, guiding customers through program benefits and handling system navigation support. They bring strong skills in end-user computing and database fundamentals, alongside good communication and teamwork abilities, as evidenced by their successful collaboration on academic software development projects. Xoliswa's dedication to ongoing learning is highlighted by earning an IBM Certificate, demonstrating their commitment to technological proficiency and advanced skill development.

Experience

  • Information Technology Support Assistant

    Umdoni Municipality · 2025 — 2025
    Provided day-to-day technical support within the IT department, addressing issues related to computer hardware, software, printers, and network connectivity. Assisted municipal staff with login issues, system access, and queries concerning end-user computing. Helped with the installation, configuration, and maintenance of computer systems.
  • Customer Rewards Assistant

    AVBOB Mutual Assurance Society · 2023 — 2024
    Engaged with customers directly regarding AVBOB's customer rewards programmes, providing explanations on benefits, eligibility, and redemption processes. Ensured accurate capture and updating of customer information in internal systems. Offered basic navigation support for systems to both customers and colleagues. Handled customer queries professionally and effectively resolved issues.

Skills & Expertise

Education

  • National Diploma of Technology - Information Technology
    Richfield College
  • National Senior Certificate
    Umzinto Secondary School

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