Xoliswa J.

Developed and maintained weekly schedules for over 60 team members, aiming to optimize shift coverage while decreasing overtime by 14%. Conducted virtual sync meetings with department managers to establish KPIs, assess performance, and align strategies targeting monthly revenue of R2.6m. Managed all aspects of daily operations within a high-volume business unit, ensuring adherence to service quality, compliance standards, and financial controls. Handled Profit & Loss statement inputs including demand forecasting and budget adherence, enhancing gross margin through meticulous cost control and menu engineering. Oversaw the inventory lifecycle through stock audits and supplier ordering, successfully decreasing stock loss from 11% to 6%. Led the recruitment and training of new hires, contributing to a 90% improvement in 90-day retention rates. Acted as the escalation point for customer service issues, effectively resolving conflicts and achieving a satisfaction rating of 4.6 out of 5. Managed cash handling procedures, banking reconciliations, and financial reporting with no discrepancies. Provided real-time updates to stakeholders and implemented action plans to address service discrepancies.

Oversaw the overall operations of the restaurant, ensuring high standards of service and compliance with policies and procedures. Managed staffing, scheduling, and training to enhance team performance and customer satisfaction.

Managed office operations and administrative functions, ensuring efficient workflows and effective communication throughout the organization.

Directed restaurant operations, focusing on service delivery and team management. Coordinated everyday activities to maintain quality and productivity standards.

Supervised front of house operations, ensuring a high level of customer service and effective team coordination.

Provided high-quality service to customers, taking orders and preparing beverages while maintaining a clean and welcoming environment.