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Xyrish C. — Junior Healthcare Customer Service Specialist from Philippines

Xyrish C.

Junior Healthcare Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Xyrish C. is an experienced Customer Service Representative with a focus on both healthcare and sales industries. Skilled in customer communication and maintaining accurate documentation, Xyrish demonstrated proficiency at Teleperformance Davao by assisting Medicare members while adhering to HIPAA guidelines. His expertise includes managing customer inquiries on medical, pharmacy, claims, and plan benefits, underscoring his attention to customer service within high-stakes environments. At VXI Global Solutions, he specialized in supporting Comcast Xfinity products, demonstrating proficiency in consultative selling, upselling, and account management. Earlier, Xyrish excelled as a Sales Agent for Globe Home Fiber Telecom, achieving sales targets through effective customer relationship management. His background includes a stint as a Bookkeeper at the Kidapawan City Treasury Office, underlining his competence in financial record maintenance and data accuracy. Fluent in English, Xyrish is adept at using CRM software, Microsoft Office, and Google Workspace, positioning him as a reliable and detail-oriented professional.

Experience

  • Customer Service Representative – Healthcare Account

    Teleperformance Davao · 2025 — 2026
    Handled inquiries from Medicare members aged 65 and older about medical, pharmacy, claims, and plan benefits, providing accurate and empathetic service. Maintained compliance with HIPAA regulations to protect patient information and supported quality care standards. Investigated and addressed claims, eligibility, coverage, and billing issues; documented interactions and collaborated with providers to ensure timely resolutions.
  • Customer Service Representative – Sales Account

    VXI Global Solutions, Davao Centrale · 2026 — Present
    Delivered customer service and sales assistance focused on Comcast Xfinity products, including Internet, Cable TV, Home Phone, and Xfinity Mobile. Excelled in consultative selling, upselling, and recommending bundles tailored to customer preferences. Managed billing support, monitored order progress through FedEx, and facilitated account management and customer retention efforts.
  • Bookkeeper

    Kidapawan City Treasury Office · 2020 — 2024
    Managed financial records and created business documents while ensuring precise data entry. Utilized Microsoft Excel and Word for tracking expenses, organizing financial data, and processing permits and other business-related documents. Demonstrated a detail-oriented and organized approach to maintaining accurate records and supporting daily operational functions.
  • Sales Agent

    Globe Home Fiber Telecom · 2021 — 2023
    Marketed and sold Globe Home Fiber internet plans via field sales, cultivating robust customer partnerships and meeting sales goals. Informed customers about fiber internet services, addressed inquiries, and made plan recommendations based on individual household needs. Oversaw the sales process from lead generation through customer engagement to application submission and installation follow-ups.

Skills & Expertise

Education

  • Bachelor of Secondary Education, major in Social Studies
    University of Southern Mindanao – Kidapawan City Campus · 2021 — 2025

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