Xyvier S.
Junior Ticketing Operations Specialist
Open to offersNew to PlatformAbout
Xyvier S. is a Bachelor of Arts in English Language graduate with hands-on experience across the hospitality, ticketing, and digital services sectors. As a Customer Service Representative at Choice Hotels – SITEL Tarlac in 2021, Alexis managed hotel reservations through phone and email, resolved booking issues, and maintained guest records using CRM and reservation platforms. Transitioning to the ticket brokerage industry, Alexis worked as a Ticket Broker Assistant at Salem Seats (2023–2025), overseeing multi-platform ticket listings, analyzing market demand, conducting ticket market research, and adjusting prices on platforms such as Ticketmaster, SeatGeek, and StubHub. In freelance work, Alexis supported FIFA account signups through secure browser management and automation tools like Jancy and SessionBox, ensuring accurate data entry and compliance. Proficient in multi-platform operations, Alexis is recognized for efficient handling of digital workflows and inventory tracking within fast-paced business environments.
Experience
Ticket Broker Assistant
Salem Seats · 2023 — 2025Oversaw the management and updating of ticket listings across various ticketing platforms, ensuring correct pricing and event details. Conducted in-depth research across leading ticket marketplaces to evaluate demand, trends, and competitive pricing. Assisted with ticket purchases, order processing, and the resolution of transaction-related issues while adjusting ticket prices based on market conditions. Researched trending events to optimize inventory for sales, utilizing browser management tools, automation platforms, and spreadsheets.FIFA Account Creation & Signup Support
Freelance / Project-Based · 2023 — PresentSupported FIFA account signups and profile creation in accordance with platform guidelines. Managed numerous account setups using secure browser profiles and session management tools, employing Jancy for automated signup workflows and repetitive account creation processes. Ensured accuracy in data entry while verifying information and conducting basic troubleshooting during account registration. Maintained an organized tracking system for accounts using spreadsheets.Customer Service Representative (CSR)
Choice Hotels – SITEL Tarlac · 2021 — PresentAddressed customer inquiries and facilitated hotel reservations through phone and email communication. Resolved issues related to bookings, refunds, and loyalty programs while maintaining professionalism and empathy. Achieved key performance metrics utilizing internal CRM and reservation systems, ensuring accurate records and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Arts in English LanguagePangasinan State University · 2020 — 2024
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